General Manager

Michael Kors Holdings   •  

Milpitas, CA

Industry: Retail & Consumer Goods

  •  

8 - 10 years

Posted 56 days ago

MAIN JOB OBJECTIVE

Responsible for overall management of the store, staff, merchandise and customer service. Responsible for recruiting, developing and training a staff of elevated managers and sales professionals to achieve sales objectives, maintain high operational and merchandise standards.

ESSENTIAL JOB RESPONSIBILITIES

SALES GENERATION

Meet sales goals

Analyze available sales reports and data to determine the needs of the business and set business strategies

Set individual sales goals for management teams and associates, ensuring goals reflect store business goals

Continuously motivate staff to meet assigned sales and productivity goals

Support the development of associates’ sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales by partnering with management team planning /executing strategy

Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge

Demonstrate sales leadership for staff by playing an active role on the selling floor

Collaborate with District Manger and Marketing to identify marketing opportunities to support sales

Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales

CUSTOMER SERVICE

Ensure all members of staff provide the highest level of customer service

Ensure staff maintains constant client communication through utilizing their client books

Manage client database and utilize information to increase sales and client contact

Resolve all client problems and complaints quickly and effectively

Train management on how to handle customer service issues ie. dissatisfied customers, returns, defective merchandise

Manage all special events inclusive of collection previews, client events, sale events and center events, etc.

Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy

OPERATIONS

Ensure facility maintenance, presentation and organization

Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash

Control store expenses and maintain budgets, continually striving to reduce costs

Schedule associates to maintain adequate floor coverage while maintaining payroll budgets

Ensure deliveries are properly processed in a timely manner

Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures

Meet inventory accuracy and shrink requirements

Ensure staff is trained in all areas of appropriate register usage and maintenance

Understand and properly execute all management register functions

Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication

Build and maintain good communication with members of corporate office, regional office, mall office and other stores

Exhibit proficiency in computer programs used by the Company

Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

MERCHANDISING/ VISUAL

Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies

Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store

Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times

Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

Identify and communicate product concerns in a timely manner

Communicate inventory needs to support the business goal

HUMAN RESOURCES

Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel

Support, implement and provide follow-up for all training programs, seminars, etc.

Continually evaluate the performance of each associate and provide constant feedback to ensure results

Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

Ensure integrity of payroll and the payroll process

Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

Continually evaluate the performance of each associate and provide constant feedback to ensure results

Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

Ensure integrity of payroll and the payroll process

Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

DIRECT REPORTS

Management Team and Staff.

WORK EXPERIENCE

Minimum 7 years retail experience with 3-4 years management; multi management experience a plus.

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