General Manager

Legends Hospitality   •  

New York, NY

Industry: Hospitality & Recreation


5 - 7 years

Posted 32 days ago

Primary Position Purpose:

The General Manager is responsible for effectively and profitably managing and directing all day-to-day aspects of the venue's operations.


  • Upholding standards for quality and performance in all phases of the food and beverage operations
  • Delivering to Westfield's standard of customer care to ensure guest satisfaction
  • Constantly innovating the guest experience – food, service, communications, etc.; balancing creativity with practical implementation
  • Managing the operational budget, monthly P&L statements, ensuring all financial reporting is accurate
  • Maintaining strong, collaborative working relationships with the client and business partners
  • Overseeing team members, including developing talent, promoting from within, coaching, and performance management
  • Developing yearly operational budgets that result in a fiscally sound operation – including product levels and pricing
  • Overseeing monthly inventory for all departments
  • Verifying, preparing and submitting reports/monthly projections as required
  • Working closely with multiple sub-contractors to ensure all standards are met and terms of the contract are followed
  • Ensuring compliance with federal, state, local, and Legends regulations regarding sale of alcohol, OSHA, payroll, employment and EEO guidelines
  • Performing additional related duties, tasks and responsibilities as required


  • The ideal candidate will have a Bachelor's degree with a minimum of 5-7 years' management experience in the contract foodservice industry, preferably in for a sports and entertainment venue
  • Ideal candidates must have experience in high volume, foodservice accounts, preferably in concessions or premium services for a sports and/or entertainment venue, with experience overseeing the sale of alcohol
  • Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment
  • Previous P&L accountability and/or contract-managed service experience preferred
  • Proficiency in Microsoft Word, Excel, and PowerPoint and POS Systems is required
  • Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills
  • Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays