This is an exciting, dynamic leadership opportunity to drive DTI-Epiq’s business across the Canadian region. The General Manager for Canada business provides senior leadership and oversight for all business operations in support of regional P/L. The specific responsibilities of the role include the consistent delivery of high quality, efficient operations, successful sales outreach to and management of client engagements, leadership and management of staff, and growth in alignment with the achievement of the business’ immediate and long-term operating revenue and income goals. The General Manager must work effectively with key partners in the global organization including the global Head of Sales, global SVP of Client Services, global SVP of Operations, local Heads of Offices and Corporate partners to ensure the delivery of best-in-class client service and quality operations. The General Manager must be comfortable in a highly matrixed environment, working collaboratively with global, functional leaders and corporate function partners (e.g., Finance, HR and Technology).
Client Focus – Engages with the clients, both internal and external, and their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilises methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardising business outcomes or results.
Building Effective Partnerships – Identifies opportunities to build strategic partnerships with individuals in other areas of the business in an effort to achieve business goals; identifies partnership opportunities through analysis of business needs and relationships that may enhance success; develops the partnership through information exchange, clarification of partnership benefits and definition of partnership.
Managing Change – Facilitates implementations and acceptance of organisational change; addresses resistance to change and helps individuals adapt to change; encourages and rewards others to identify opportunities to do things differently.
Strategic Agility – Clearly understands and articulates the business strategy; continuously ensures team and individual goals are aligned to broader strategic objectives, particularly when there is a change in direction; anticipates future consequences and trends accurately including their potential impact; maintains broad business knowledge and perspective; creates new, competitive strategies aligned to the broader business strategy.
Talent Management – Provides leadership in the execution of talent management initiatives and programs specific to talent acquisition, management and development; ensures teams are aligned and committed to broader department-level talent objectives; ensures management team actively contributes to talent management initiatives; provides high visibility and support to high potential individuals; promotes a learning and growth environment for all employees on the team.
Required Qualifications & Characteristics