Port Dickinson, NY
Industry: Professional, Scientific & Technical Services•
Not Specified years
Posted 120 days ago
Provides customer service in all areas of funeral arrangements, cremation ceremonies and internment to assist families achieve peace following the loss of a loved one. Provides exemplary personalized and professional service. Implements choices made by the familiesorlegal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed.
Arranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures
Negotiates and enters into funeral contracts
Handles contracts, legal documents, and collection of payment in accordance with company policies.
Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services.
Arranges for the interment or cremation of human remains
Adheres to all company and regulatory requirements
Retains heritage and grows market share through active involvement with community, religious and other organizations
Performs on-callresponsibilities including:
Taking first calls
Talking with families
Providing initial details
Confirms authorization to proceed with the service arrangements
Supervises and cares for the deceased in a respectful manner while performing a variety of tasks which include:
Embalming, including verifying identification of the deceased and obtaining authorization for embalming
Dressing, styling hair and/or applying cosmetics.
Preparing cremated remains, including container selection, paperwork and identification procedures
Any other preparation required for human remains
Supervises funeral services by:
Supervising the parking of cars
Driving funeral vehicles
Assisting at chapel and church services
Assisting at the cemetery
Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
Setting up chairs and the removing, properly caring for and storing of these items
Participating at special functions
Other duties, as required
Ensures adherence to all applicable professional, municipal, provincial/state and federal licensing authority, regulations and rules
Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of:
Information on insurance, health benefits and pension
Pre-arrangements for next of kin
Ensures potential pre-need referrals are shared with Family Service Counselors
Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry; prepares reports as necessary
May assist with general office duties
May assist with the maintenance of vehicles, the facility and property
Receives caskets and other funeral home supplies as well as places into inventory
Ensures refreshments are available (where allowed by law)
Performs other duties as assigned
Requirements & Qualifications
High School diploma or general equivalency degree (or diploma).
Completion of a dual degree training program at an accredited mortuary college or technical school specializing in funeral AND mortuary science.
Must meet all licensing requirement in applicable state/province as required by law as prescribed by each state board.
Valid driver’s license
Knowledge, Skills & Abilities:
Basic knowledge of religious and fraternal organizations customs.
Knowledge of computers and some software including MS Office products required
High level of compassion and integrity
Good communication skills
Problem solving skills
Ability to multi task and set priorities