Fund Accounting Support Professional


New York, NY

Industry: Financial Services


Less than 5 years

Posted 265 days ago

  by    Ron Sager

This job is no longer available.

Our financial client is searching for a Fund Accounting Support Professional in their New York City office. As a member of the technology innovations team, you will be expected to provide support for many financial applications that assist in valuation cycles, quarterly close, cash reconciliation, ledger accounting and investorreporting. In addition you will be expected to:

  • Become familiar with the underlying businesses and understand specific software applications to effectively diagnose and resolve user issues
  • Collaborate with the entire team to find acceptable solutions to problems including crafting communications to users
  • Work withsupport/product team to raise product bug fixes or enhancement requests
  • Maintain support ticket status within SLA guidelines
  • Identify tickets that will require more analysis and documentation
  • Create support documentation that will be used to train other analysts in addition to the end users
  • Understand all outstanding bugs and enhancements within the system you are supporting
  • Link support tickets to specific bugs and enhancements to highlight critical items for prioritization



  • Major in Finance/Accounting, Computer Science or other applicable technical degree
  • Experience with troubleshooting software issues
  • Strong analytical, problem solving, organizational and planning skills
  • Excellent interpersonal skills; ability to interact with personnel at all levels
  • The passion to learn and grow
  • Experience with Microsoft Excel is required
  • Willingness to take initiative and to follow through on projects; ability to work with little direction