The FSQA Supply Quality Manager will assure the food safety and quality management of food ingredient items, focusing on proteins, produce, grains, dairy and multiple component (processed) ingredients, purchased by Ajinomoto Foods North America (AFNA), throughout development, commercialization, testing, implementation and use. Will detail product performance expectations, document specifications, and evaluate/audit suppliers to determine potential and actual adherence to specification and food safety standards. Develop and maintain specifications, third party audits, internal audits and other Quality Assurance documents and programs that result in quality consistency and safe facility conditions for suppliers. Lead the ingredient portion of the Supply Quality Assurance & Food Safety Department and carry out management responsibilities in accordance with the organization's policies, procedures and applicable regulatory laws.
- Develop and manage new and on-going suppliers of ingredients, based on risk and spend, to be in compliance with all Ajinomoto Foods North America (AFNA) specifications including the conducting of ingredient and supplier reviews, as well as keeping abreast of any new and existing regulatory requirements.
- Identify and support improvement opportunities for product quality, safety and/or profitability.
- Work closely with Corporate Purchasing to identify new suppliers and assist existing suppliers for quality and cost improvements.
- Company/Supplier Audits/Inspections/Complaints
- Ensure all suppliers have and enforce the Ajinomoto Foods North America (AFNA) standards for product quality & food safety. Obtain proper documentation from all suppliers (or through corporate FSQA) to ensure compliance with the Ajinomoto Foods North America Supplier Approval Program (Letters of Guarantee, FSSI, Inspection Approvals, etc.). Be available to audit suppliers when necessary.
- Develop, test, implement and manage quality operational procedures, practices, requirements and standards, according to scientifically sound protocols (e.g. SPC), to assure all ingredients meet Ajinomoto Foods North America quality, food safety and regulatory requirements (including USDA, FDA, FSMA.)
- Develop and manage programs to track, document and respond to supplier-related customer complaints, potential food borne illnesses, foreign material situations, the development of crisis plans, and the communication of these responses and plans to local supplier management.
- Certify facilities and endorse new products and/or new suppliers to ensure production of food products to Ajinomoto Foods North America (AFNA) standards.
- Develop and implement a "cost tracking" program to not only capture cost of any non-conforming products removed from the internal supply chain, but also determine, quantify and maintain costs associated with personnel having to facilitate and communicate internally and externally to capture other costs.
- Overlay supplier conditions (audits) and product conformance (SCAR and evaluations) and provide data to senior QA management for internal discussions with other disciplines such as Product Development and Purchasing.
- Ingredient Specifications & Usage
- Knowledgeable of all purchased ingredients, their usage and ideal product conditions, including labeling, USDA/FDA regulatory compliance, and direct quality testing for adherence to standards.
- Provide direction as needed for appropriate parameters to be included in ingredient specifications. In addition, may be asked to provide guidelines for tasks &/or tests to be done (including frequency) when that material is received at our manufacturing location.
- Provide in-plant support and process consulting to product development teams for new product launches during commercialization and rollout of new products.
- Scrutinize supplier food safety program, lab results and sensory panel results (when utilized) to determine aptitude and competence in ensuring consistent product quality.
- Act as Ajinomoto Foods North America's technical expert in commodity category by executing investigations and providing advice to the Crisis Management Team on supply issues and actions with food safety implications and perceptions.
- Monitor and assess Federal regulatory changes by agencies such as the USDA, FSIS and FDA to ensure Ajinomoto Foods North America (AFNA) legal compliance.
- Knowledge of recall system, regulatory authority and crisis communications is required, along with minimum annual test of effectiveness and modification when necessary.
- Consult with the Corporate Microbiologist to verify microbiological standards for ingredient specifications and requirements for Certificates of Analysis.
- Microbiological knowledge of risk mitigation for various ingredient systems and ability to design and execute sanitation programs to manage and reduce microbiological risks is helpful. Knowledge of microbiological lab testing procedures also helpful.
- Support Ajinomoto Foods North America Documentation Manager by verifying Questionnaire statements during plant visits. Update Questionnaire findings as a result. Implement corrective actions for any abnormalities observed.
- Maintain current knowledge of regulations and industry trends (subject matter expert) that could impact the flow of acceptable raw materials. Provide recommendations to senior QA management at Ajinomoto Foods North America.
- Indirect responsibility for quality and food safety costs and financial benefits to Ajinomoto Foods North America (AFNA) through compliance to specifications, product and regulatory performance and reduced customer complaints.
- Minimum 7 – 10 years of experience in Food Manufacturing Quality Assurance with at least half of the experience being in a supervisory capacity is required.
- BS or higher degree in Food Science, Meat Science, Microbiology, Biology or other science is required.
- Certifications through ASQC, SQF, GFSI and other professional quality associations are helpful.
- Budget/Cost Control – general understanding of QA/procurement budgeting and cost control functions, with ability to perform budgeting/cost control processes.
- Presentation Skills – ability to make clear, concise and convincing business presentations.
- Analytical – ability to independently perform, mentor and manage others in conducting complex technical analysis of manufacturing data, statistical process control (SPC) and supplier performance.
- Leadership – ability to act as team leader for special task assignments and manage suppliers through influence.
- Communication Skills – excellent verbal and written communication skills, including technical writing and presentation skills.
- Interpersonal Skills - must have strong interpersonal skills and ability to manage suppliers and distributors through influence. An outgoing personality with the ability to work individually and in a team environment successfully.
- Organizational Skills – must have excellent organizational skills to prioritize multiple projects with various simultaneous deadlines. Must be detailed and accurate.
- Judgment/Decision Making – ability to define problems, collect data, establish facts, draw valid conclusions and make appropriate business judgment and recommendations independent of supervisor. Ability to work under pressure and short time lines
- Computer Skills – working knowledge of Microsoft based software, including Excel, Word and Outlook
- Travel – Approximately 70 –80%
- Other – ability to elicit internal and external support
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of this job, the employee is regularly required to talk and hear.
- The employee is frequently required to sit, stand, and walk for extended periods of time.
- The employee is occasionally required to use hands to handle or feel; reach with hands and arms; climb stairs or balance in a manufacturing facility; and stoop, kneel, crouch or crawl.
- Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of this position, the employee may be exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions, extreme cold and extreme heat. The noise level in the work environment is usually loud in the production area.