Fraud Operations and Strategy Lead, Vice President

JOB DESCRIPTION

Wealth Management

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

Marcus by Goldman Sachs

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity

Your Impact

We are seeking an experienced Fraud Operations and Strategy Executive for Retail Deposit products and services. This leader will lead and manage fraud operations while developing and executing strategies to identify and prevent fraud within the Retail Deposits business. Candidates must have direct management experience in day to day deposit fraud operations management of all aspects of fraud prevention, detection, recovery, investigation and servicing. Subject matter expertise preferred for best in class online/digital deposit fraud vendor solutions and experience in solutions implementation. Experience in performing portfolio risk trend analysis and mitigating application fraud, account take over, customer scams and mule activity while balancing customer friction is preferred. Strong experience and expertise in all applicable deposit related compliance regulations and applicable laws are preferred. The candidate will be required to collaborate with technology and process engineering teams to design best in class customer experiences while mitigating fraud risks. Ideal candidates will have expertise in and passion for the prevention of both Identity and Transaction fraud, and a hunger to research and remain current on latest industry fraud trends to identify and recommend innovative technology-driven solutions to provide world class customer experiences within the established risk thresholds of the business.

Requirements

• Relevant industry expertise in Deposit/Checking Fraud Operations and Strategy experience
• 10+ years of experience with direct management of internal and external fraud
• Advanced knowledge of how to manage fraud detection and investigation workflow including onboarding and loss mitigation
• Well versed in all loss types and can readily identify the characteristics of each when present on an account including identity theft, account take over, scams, and disputes
• Ability to strengthen the development and execution of loss prevention and recovery strategies
• Strong knowledge of all aspects of servicing and operations including applicable regulatory requirements
• Ability to establish and maintain a culture of risk management and compliance while delivering a world class customer experience in fraud servicing and operations
• Experience in a growing, mature business with the ability to be adaptable, agile and work at pace will be highly beneficial as we grow and develop our Deposits business
• You will drive the fraud operations optimization, systems and grow and develop the team from a technical perspective
• Experience in working with Risk Management, Compliance and Audit partners and interacting directly with regulators
• Familiarity in authentication solutions and strategies such as multi-factor, device recognition, step up authentication deployment strategies across online, chat, phone and mobile channels is a plus.
• Establish the appropriate analytical environment and reporting to ensure comprehensive fraud coverage
• Collaborate with partners to implement the strategy in the transaction decision engine
• Experience with monitoring for and prevention of internal fraud is a plus

Benefits

Goldman Sachs is committed to providing our people with valuable and competitive benefits and wellness offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are generally available to active, non-temporary, full-time and part-time US employees who work at least 20 hours per week, can be found

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process.

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Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity.