ABOUT YOUR ROLE
Responsible for administering and managing the Bank's fraud detection and prevention programs to identify, prevent, and mitigate fraudulent activity. Provides day-to-day supervision, training, and support for Fraud Analysts, conducts preliminary research and investigations of suspected criminal activity, and assists with the Fraud Team's administrative and program management functions.
WHAT YOU WILL DO LIST
Oversees, trains, and coaches Fraud Analysts in their use of fraud detection programs and account/transaction monitoring.
Manages and conducts account/transaction monitoring utilizing appropriate software, applications, and manual review where necessary to perform fraud analytics. Initiates and manages appropriate mitigation responses and techniques. Reviews alerts and potentially fraudulent activity with applicable departments and initiate account holds and blocks, as necessary. Research account activity, interviews clients and employees, and research documents and videos.
Conducts preliminary investigations of crimes against the institution and its customers as assigned by the Fraud Manager.
Creates and maintains current and accurate procedures for the Fraud Team, particularly those related to fraud analytics.
Conducts monthly Analyst QC to ensure quality and consistency in alert analysis and acknowledgements.
Identities training and coaching opportunities for each analyst, based on QC results and daily interactions.
Ensures fraud intake is managed accordingly and that fraud database information is complete and correct.
Ensures fraud detection alerts are generated timely from the fraud detection system and that any data issues are escalated timely to the vendor.
Completes and disseminates reports and alerts as assigned by the Fraud Manager.
Assists in the leadership and direction of the Bank's fraud monitoring framework, guiding Bank employees comply with the Fraud Policy, Program, and Procedures.
Performs other duties as assigned.
WHAT WE EXPECT OF YOU
Working knowledge of applicable laws and practices involved in bank security, including information privacy laws, access, release of information, and related technologies.
Demonstrated knowledge of Bank fraud detection software/systems; Verafin experience preferred.
Excellent ability to analyze account activity and identify suspicious conduct.
Strong time management, organizational, planning, and problem-solving skills. Ability to multitask.
Ability to maintain and report on confidential information in an appropriate manner.
Critical member of team. Must be reliable, dependable, and maintain a high degree of flexibility and confidentiality.
Demonstrated excellent written, verbal communication, listening, and interpersonal skills.
Microsoft Office Suite proficiency.
Strong leadership skills and training ability.
Working knowledge of core and other systems utilized by the Bank.
YOUR QUALIFICATIONS
Bachelor's degree in business, finance, criminal justice, or related field; or the equivalent combination of education and experience.
Five or more years of experience in fraud, compliance, security, and/or law enforcement.
Minimum one year in a supervisory role.
INTERNAL AND EXTERNAL CONTACTS
Frequent internal contacts at all levels of staff, including Executive Management.
Contact with all levels of staff during training or review activities as necessary.
Ongoing external contact with vendors and law enforcement authorities.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
Office environment. Ability to operate computer. Ability to communicate clearly in order to exchange simple to complex information with individuals and groups. Ability to remain in a stationary position or move about the work environment throughout workday as required to conduct investigations. Ability to operate, or position equipment as required in course of investigations. Ability to travel throughout the company footprint.
