Job Description

The Branch Operations Officer is primarily responsible for supporting the management, coordination and implementation of Branch Operating Policies and Procedures that align with regulatory requirements and sound banking principles to support organizational business growth objectives and mitigate risk. The incumbent will be required to work with leadership to develop a Branch Operations Strategic and Operating plan, placing emphasis on processes reengineering, centralization opportunities and implementing change to enhance and transform operational efforts. The Branch Operations Officer works closely with other Departments that impact daily branch operations and ensures that branch employees are well informed and adhere to current procedures. The incumbent serves as a liaison between Senior Management and branch personnel to effectively communicate matters requiring executive input and/or approval.

Essential Duties & Responsibilities

Substantial involvement with the development and implementation of new projects, product development and IT enhancements, affecting branch operations.
Serves as Branch contact for BSA related matters. Keen understanding of BSA/AML compliance and KYC and CIP requirements.
Oversees the Branch Procedures and/or Manuals functions, including the writing, updating, approval, distribution, and re-engineering.
Initiate or approve MIS Service Requests relating to branches.
Develop, review, and approve new branch related forms and documents.
Substantial involvement with all branch related Consumer Compliance matters:
Work closely with the Bank’s Compliance Department
Strong knowledge of Regulations CC, D, DD, E, etc.
CRA Knowledge
Amend, approve, and determine that all Truth-In-Savings Disclosures are up to date and available on AppleNet
Respond to various State, Federal, Consultant, and Enterprise Risk Management requests, questionnaires, and/or surveys (i.e. prepare records and respond to Regulator First Day Letter requests.)
Review, respond to, or direct to appropriate areas, complaint letters received.
Respond to District and Branch Management issues and concerns as they affect daily branch operations.
Possess approval for operational transactions such as wires, uncollected funds approvals, and charge-off considerations, as appropriate.
Interact closely with various departments: i.e. Legal, Compliance, Systems, Lending, BSA, ERM, CustomerLine, and IT.
Serve as the Operations Department contact for large Debit Card claims, Online Banking, and RDC related issues.
Serve as the Operations Department contact for numerous 3rd party service providers: i.e. CXI, ChexSystems, Chase, eWire, FIS, etc.

Additional Duties and Responsibilities

Review all Potential Loss Reports to determine disposition and adherence to procedures.
Review a variety of daily or periodic reports to mitigate loss and identify trends.
Determine rates and APY for Variable Rate CDs based on formulas, customer relationship and/or agreements.
Verify and approve weekly and premium rate changes.
Respond to elevated customer issues as directed by Executive Management.
Approve Employee signing authority requests.
Respond to Wire Room, ACH, and Accounting Department issues.
Respond to Internal Audit examinations.
Review and approve documentation for employee Line of Credit Agreements and Riders.
Maintain strong contacts with peers at other Financial Institutions.
Represent the Bank in Professional and Community Organizations.

Skills, Education & Experience

Strong writing skills
Effective verbal communication skills
Effective Inter-personal skills that demonstrate leadership
Ability to work independently and with minimal oversight.
Ability to complete project assignments in a timely manner
Strong knowledge of, and prior experience in, Retail Banking Branch Operations
Strong knowledge of State and Federal Banking Laws, Rules, and Regulations
Working knowledge of approved Operating Systems
Bachelor Degree or Higher

Valid through: 5/18/2021

About Apple Bank for Savings

Apple Bank for Savings is a bank holding company headquartered in Manhasset, New York and operating in the New York metropolitan area. The company was founded in 1863 as the Haarlem Savings Bank by a group of local merchants as a community-based mutual savings bank. Harlem at the time was a suburban village - it was not part of New York City until 1873 - and the bank's first location on 3rd Avenue between 125th and 126th Streets was surrounded by farms and undeveloped lots. In 1869, the bank moved to a building of its own construction on 3rd Avenue and 124th Street. In 1907, the bank moved its headquarters to 124 E. 125th St. In 1932, just after the Great Depression, the bank acquired Commonwealth Savings Bank and its 2 branches. The branches were on 157th Street and 180th Street in Washington Heights, Manhattan. In 1933, the bank dropped the second 'a' from its name to match the now-standard spelling of the neighborhood's name: Harlem. In 1966, the bank opened a branch in Manhasset, New York, on Long Island as the population growth shifted to the suburbs. In 1968, the bank moved its headquarters from Harlem to 42nd Street.

Total Jobs:

Total Experts:

Average Pay:

$173,666

Total value of jobs:

$2,605,000

% Masters:

20%

Learn More About Apple Bank for Savings blue arrow

* Ladders Estimates