Appirio, a Wipro Company helps customers create next-generation Worker and Customer Experiences using the latest cloud technologies. Our free-thinking consultants deliver unmatched customer value by creating actionable strategies, delivering results quickly, and helping organizations adapt to a new experience-driven era. We do this by harnessing the power of one of the world’s largest crowdsourcing communities and thousands of pre-built solution accelerators. Appirio is a trusted partner to some of the world’s largest brands, including YP, Cardinal Health, Coca-Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM.
Brief Summary of Role
Appirio Business Analysts (BAs) are tasked with facilitating requirements development sessions to gain an understanding of our customer's current state processes and technology in the CRM space, and supporting implementation work that follows. The BA will elicit current state pain points, and uncover gaps in CRM best practices. From the session output, the BA will lead design, with the delivery team, for a future state solution and be responsible for its approval and decomposition into user stories. When appropriate, they will also produce more detailed supporting materials such as business cases, business process diagrams, wireframes and other context diagrams.
As a Certified Salesforce Consultant, the Appirio BA should efficiently synthesize both technical and business information and present implementation needs and options confidently. The BA presents complex information equally well to a C-level audience or a developer community. The BA has hands on experience implementing Safesforce.com functionality and can act as a knowledgeable liaison between technical teams, testing teams and business stakeholders during the implementation phase.
Business Analysts will work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement FinancialForce.com PSA. Specific areas of concentration include:
*System Implementation & Adoption
*Salesforce.com Force.com platform development
*Salesforce.com’s Apex programming language
*Salesforce.com Sales Cloud, preferred
*Salesforce.com Service Cloud, preferred
*Salesforce.com Communities and Mobile, preferred
Education and Required Experience