Financial Center Manager, , Triad Market

Bank of America Corporation   •  

Kernersville, NC

Industry: Finance & Insurance

  •  

Less than 5 years

Posted 34 days ago

From day one, you'll receive training from our award-winning Academy at Bank of America, including hands-on practice, personalized coaching and dedicated support throughout your on-boarding experience. With demonstrated success, you'll have the opportunity to advance into roles as a Financial Center Academy Manager, Consumer Banking Market Leader, Consumer Banking and Merrill Edge Market Leader Manager or Performance Manager – with unlimited opportunity to grow throughout the company. The Academy will support you with dedicated programs, tools and resources throughout your career journey.


We'll help you

• Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success.

• Grow in your current role through one-on-one coaching from Academy managers who are invested in your success and training programs that help you excel, build new skills or take on additional responsibility.

• Continuously learn and advance your career goals through intentional career paths to the next best role.

• Use resources and innovative technologies to optimize the client experience.

• Gain in-depth knowledge of clients' financial life priorities and connect them to Bank of America solutions that meet their financial goals.

• Lead a team and operate as a business owner by observing and coaching team and individual performance to collectively meet goals, establishing action plans as applicable.

• Attract and retain talent by personally investing in talent through interviewing and hiring financial center employees.

• Understand solutions we provide and build relationships with teammates and specialists to assist clients with financial needs.

• Adhere to policies and procedures through education of regulatory policies, employee and client safety procedures and service delivery guidelines.

• Ensure day-to-day activities comply with standards by observing and coaching teammates in customer service, operational procedures, transaction accuracy and client engagement.


As a Financial Center Manager, you can look forward to

• Ongoing professional development to deepen your skills and optimize your expertise as the industry evolves and changes.

• Resources and dedicated support to help you reach your full potential throughout your career.

• A benefits programs designed to meet the diverse needs of our employees at every stage of their life and help them plan for tomorrow.

• Progressive workplace practices and initiatives that promote inclusion.


We're a culture that

• Believes in responsible growth and has a proven dedication to supporting the communities we serve.

• Provides continuous training and developmental opportunities to help people achieve their goals, whatever their background or experience.

• Believes diversity makes us stronger, so we can reflect, connect to and meet the diverse needs of our clients and customers around the world.

• Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs.

Required skills:

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.

• Collaborates effectively to get things done, building and nurturing strong relationships.

• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.

• Has 3+ years' of demonstrated experience building, leading, managing and coaching a team.

• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.

• Communicates effectively and confidently, and is comfortable engaging all clients.

• Has the ability to learn and adapt to new information and technology platforms.

• Applies strong critical thinking and problem-solving skills to meet clients' needs.

• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

• Efficiently manages your time and capacity.

• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.

• Can interpret performance results, find opportunities to drive success and hold others accountable to results.

• Can be flexible to work weekends and/or extended hours as needed.

Desired skills:

• Experience in financial services and knowledge of financial services industry, products and solutions.

• Experience in mortgage, retail or hospitality.

• Experience working in an environment with individual and team goals where goals were routinely met or exceeded.

• Bilingual skills.