Job DescriptionGENERAL FUNCTION: Selected Candidate will participate in a comprehensive, customized on-boarding and education program that includes rotations in Operations, Sales & Service, Small Business, Preferred and Sales & Operations Management; it concludeswithaCapstone project. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role. This program will require the ability to travel within Bancorp footprint for training, requiredmeetingsandscheduling before, during and after the operating hours of a Fifth Third Bank Financial Center. After successful completion of the training program, candidates selected for the FCMA role will have the opportunity to apply for a permanentFinancialCenterManager or otherwise appropriate position.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuresthatactions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Sales/Goals Function
A. Learn the sales function for the financial center and coach team members, setting the example and tone for a strong sales environment.
B. Consistently execute, coach to and lead the defined sales and service process.
C. Partner with Retail staff to consistently meet and exceed sales goals as defined by the Retail LOB and Market Leadership, actively soliciting the various retail and Bancorp products.
D. Understand the complete consumer / commercial loan process.
E. Promote company products and services in the community by making regular outside calls, to assist in the continuing growth of the office and company.
F. Partner with Retail staff to ensure that the call lists are actively worked, as well as any other means for obtaining new business and retaining current business.
G. Develop and maintain close relationships with assigned business partners, such as Mortgage Loan Officers, Business Banking Officers and Investment Representatives.
H. Upon program completion, to serve as an interim Financial Center Manager or assist at various area Financial Center locations until permanent placement is achieved.
2. Manager/HR Function
A. Partner with Retail staff to understand sales strategy, set priorities, direct, coach and delegate sales responsibilities to the Personal Bankers. Consistent Execution of our Sales Management process.
B. Understand and coach staff members on the importance of operational responsibilities / risk activities impacting Retail.
C. Coach Retail staff to be able to interchange duties as necessary.
D. Partner with the Market Leadership and Operation team to understand staffing model and ensure appropriate staffing levels.
E. Actively participate in the selection of new employees, as well as the welcome to the financial center and introduction to the staff.
F. Evaluate performance on a regular basis, providing constant coaching and guidance; provide assistance to the staff in completing the promotion process.
G. Establish and facilitate regular sales and office staff meetings, and promote the participation of the staff in the meetings.
H. Partner with Retail management to ensure that the staff receives proper training to demonstrate abilities to sell and/or refer as appropriate, to reach own individual/team sales goals.
I. Partner with Retail staff to ensure that there is constant communication to staff of the financial center goals, and that individual sales and/or referral goals are set, and each staff member is held accountable.
J. Take appropriate action for non-performance and reward for excellent accomplishments.
K. Be champion and supportive for the continuous education of policies and procedures to the staff, to ensure that policy is adhered.
L. Provide service to customers and prospective customers on various banking matters, including the explanation and opening of new accounts and professional resolution of problems/issues.
M. Maintain a position of trust and responsibility by keeping all customer business confidential.
3. Operations Function
A. Stay informed and act upon regular updates by the Retail Risk & Administration Manager
(RRAM), Business Controls, Market management and Bancorp management team on the functioning of day-to-day operations and administrative aspects of the office, including, but not limited to, open and close procedures, daily vault duties, controlofcashlevels and the adequate supply of inventory, completion of various audits, monitoring of control accounts, management of cash items, fraud detection, and control of over/short by staff.
B. Receive and act on regular updates on the security controls in place to protect the bank assets against criminal, fraud and unnecessary risk or exposure and take necessary steps to ensure compliance within work area by all team membersandbusinesspartners.
C. Remain current on the daily duties and responsibilities for the efficient operation of the financial center to provide a quality experience for Fifth Third consumer and commercial customers.
SUPERVISORY RESPONSIBILITIES: Provide employees timely, candid and constructive feedback; assisting in the development of employees to their full potential and providing challenging opportunities that enhance employee career growth;recognizingandrewarding employees for accomplishments.
Minimum Skills & ExperienceMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
* College degree or equivalent experience required. * Two (2) or more years' experience in a sales environment preferred; experience in financial industry a plus.
* Work involves contact with the public, necessitating the ability to present a professional image.
* Position requires strong verbal and written communications skills.
* Position requires an in-depth knowledge of retail policies and procedures in order to utilize good judgment in making sound decisions.
* Work involves extensive product knowledge for the level of selling performance expected with position.
* Position requires analytical skills.
* Position requires the ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by others as a leader, among the banking center staff, region and business partners.
* Must be able to work in a team environment with the ability to interact well, and in a positive manner, with subordinates, peers and upper management.
* Work requires excellent organizational skills and the ability to multi-task and to be flexible.
* This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).