Field System and Application Engineer

Salary depends on experience
Posted on 03/21/18
San Diego, CA
Salary depends on experience
Posted on 03/21/18

Memjet has grown to become a global leader in color printing technologies that provide remarkable productivity, profitability, and innovation.  An exciting opportunity has become available for a talented Field System and Application Engineer to work on key released products, which utilize our high-speed printheads via Memjet controller chips and software.

This position provides extensive opportunity to travel worldwide (% time varies depending on platform supporting, 5-30%).

Responsibilities:

  • Provide OEM specific pre to post-sale application support
  • Own planning, task management, action item tracking of support, and issue resolution for OEM product cycle which may be anywhere from development to released product support
  • Train OEM engineers on Memjet’s unique waterfall technology, integration requirements and processes, and troubleshooting of the Memjet components
  • Assist OEM engineering teams in developing digital inkjet print engines and integration of that to their value add-on features for unique printing systems
  • Provide Technical Support to OEMs which will involve system understanding and may cover areas of FW/SW, HW, EE, and Print Quality aspects
  • Determine root cause and resolutions for escalations from OEM Engineering team
  • Collaborate, as needed, with Memjet engineering, operations and sales teams located in Dublin, San Diego, and Sydney
  • Interface between the OEM and Memjet’s design teams to provide in-depth support when needed
  • Prioritize and manage Memjet engineering support for OEM
  • Work directly with OEMs and customers at times to diagnose issues which may include needing to do any of the following:      Diagnose, research, experiment, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electro mechanical hardware/software issues
  • Create and maintain record of activity in support database
  • Assist the business development teams in early original equipment manufacturers (OEMs) engagement phases for evaluation, technology transfer, and project planning

We are seeking a talented and dedicated engineer who:

  • Is excited by technical problems
  • Provides excellent customer service
  • Work well within a team
  • Can manage time effectively
  • Is flexible and adaptable

You must:

  • Work effectively with a team spread across three locations (Dublin, San Diego, Sydney)
  • Communicate technical concepts clearly and concisely
  • Dedicated to customer service and work well with OEM engineers that have a diverse range of skill

Minimum Qualifications:

  • Bachelor’sdegree (or higher):  EE, ME, SW/FW orother engineering field withexperiencein one of the following:
    1. Have a broad understanding of HW control systems and SW interfacing OR
    2. Have a software engineering background with strong control algorithms skills for complicated mechatronic products OR
    3. Have experience in highly-integrated mechatronic products
  • Strong systems engineering capability with in-depth understanding of the integration of mechanical, electrical, and software subsystems
  • Strong attention to detail
  • Ability to respond quickly to evolving issues
  • Ability to work independently within a multi-disciplinary team of engineers and scientists
  • Experience in digital printing; data pipeline management is preferred
  • Excellent teamwork and interpersonal skills
  • Unrestricted driver’s license. Clean driving record report may be required
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