Aescape is looking for a
Field SW Quality Engineer who will serve as the frontline enforcer of software quality across our deployed fleet, driving rapid investigation, containment, and resolution of field software issues. You will be the central link between the field and engineering - triaging problems in real time, coordinating remote software updates, and ensuring the health of our robots in the hands of customers. This is a unique opportunity to own the field software quality landscape of a transformative technology, spot patterns before they become problems, and build the processes and tooling that keep our fleet running at its best as we revolutionize the massage therapy industry. If you are a sharp, proactive problem-solver who thrives in a fast-moving environment and loves being the person who figures it out, we'd love to hear from you!
This role is hybrid in NYCWhat You'll Do - Collaborate with Support, Field Service, and Quality teams to provide remote software support for deployed units.
- Monitor the deployed fleet and serve as the first line of containment for software-related issues, triaging and escalating as needed.
- Conduct preliminary investigations into field software issues; identify immediate fixes and containment measures, and partner with engineering to develop long-term solutions.
- Coordinate and execute remote software updates, patches, and configuration changes across the fleet.
- Create and maintain issue tickets in the problem management system, ensuring each ticket contains the detail necessary for effective investigation and resolution.
- Manage the field issue landscape to increase company-wide visibility of field health.
- Identify trends and patterns in software issues across the fleet; help prioritize fixes and improvements based on impact and frequency.
- Develop processes and tooling that improve the efficiency and scalability of remote software support and fleet management.
What You'll Bring- 1-3 years of experience in technical support, QA, or a similar role supporting software or hardware systems.
- Basic understanding of software systems and components (e.g., services, APIs, logs, device interactions).
- Experience working with monitoring and logging tools (e.g., Datadog or similar) to identify, triage, and investigate issues.
- Ability to read and interpret logs, alerts, and system signals to determine root cause or next steps.
- Strong problem-solving skills with the ability to troubleshoot issues and clearly communicate findings across technical and non-technical teams.
What's In It For You - Join a trailblazing tech company anticipated to transform the massage industry
- The chance to make a difference with a product that empowers healthier and happier living
- Team culture driven by passion, ambition, empowerment, inclusion, curiosity, and fun!
- We'll grow together - your personal and professional growth are equally important
- An environment that empowers individuals, emboldens teams, and rewards achievement
- Complimentary massages in our NY HQ and our Partner locations!
- Medical, vision, and dental insurance covered by us
- 401k with 4% company match
- Flexible paid time off and a generous parental leave policy.
- Working late? Dinner is on us.
- Competitive pay + bonus + equity plan. The salary range for the role is $80,000 - $105,000.
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