Develop strategic service plan to maintain customer satisfaction, quick response time, and unit profitability.
Ideal candidate will have experience with laboratory documentation, metrology, quality assurance, quality control, process equipment, and lab techniques involving balances, centrifuges, incubators, thermometers, spectrophotometers, High Performance Liquid Chromatographs, Mass Spectrometers, and similar.
*** Execute business strategy and communicate plans to field teams.
*** Drive organization to best in class response times, remove barriers, and mobilize resources to meet needs.
*** Monitor territory performance and optimize services & service delivery processes.
*** Create data driven plans for long term resource capacity requirements.
*** Build relationships and lead account reviews with key customers.
***Partner with Sales leadership to identify and drive both short and long term opportunities to solicit new business.
*** Manage costs and drive margin improvements.
*** Mentor technicians.
Dynamic organization offers an industry competitive compensation package, tuition reimbursement, bonuses, full medical benefits, 401(k) retirement plan, car allowance, company laptop, cell phone, generous vacation time, numerous career development opportunities, and more!
Please reference #37952167 when responding.Education Requirements: Some CollegeMinimum Experience Requirements: 2-5 yearsJob City Location: FrederickJob State Location: MDJob Country Location: USA