Field Service Solution Architect

Acumen Solutions   •  

New York, NY

Industry: Professional, Scientific & Technical Services


5 - 7 years

Posted 107 days ago

This job is no longer available.

Acumen Solutions is currently hiring Solution Architects with Field Service expertise to join our team in our New York, NY location.

Roles and Responsibilities

As a Salesforce Solution Architect, you will be part of a team responsible for delivering enterprise cloud technology solutions to Fortune 500 Companies and Government Agencies. The candidate will be responsible for leading projects through the requirements definition and solution design phases. The candidate will be responsible for the overall solution design to meet the business requirements and fulfill user stories, and for leading a team of resources through the build, test, and deployment phases. The candidate must demonstrate progressive leadership in the full life cycle of the software development environment.

Through user story definition, logical data model design, functional system design, and best-practice methodologies, you will be responsible for the detailed design of enterprise-level Salesforce and related technology projects from inception through production support. You will be responsible for providing industry best practices as a trusted advisor to key business and technology stakeholders and identifying areas of product growth.

Specific Experience

  • Understanding of Field Service specific processes and experience understanding clients’ needs, engineering business processes and articulating solutions

  • Hands on understanding and experience with implementing Salesforce Field Service Lightning or other field service solutions e.g. ClickSoftware, ServiceMax, IFS, Oracle TOA

  • Experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success

  • Experience defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs

  • Experience in documenting business processes and wireframing system designs using process flow diagram tools, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs

  • Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes

  • Experience integrating field service solutions with different business systems including ERP platforms


  • Minimum Bachelor’s degree in Computer Science or related field, Graduate degree preferred

  • Must be willing to travel (up to 50% if based in an Acumen Solutions office or up to 100% if remote)

  • Must be authorized to work for any U.S. employer

  • Must meet skills and experience mentioned above in Specific Experience

  • 6+ years direct experience in software development life cycle

  • 4-6 years experience in implementing CRM systems

  • Proven experience in overseeing the direction, development, and implementation of CRM software solutions

  • Specific knowledge of CRM SaaS products; Salesforce is ideal

  • Strong knowledge of CRM software quality assurance best practices and methodologies

  • Working experience with ERP, BSS, and OSS enterprise software systems a plus

  • Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem solving skills

  • Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams

  • Must share a non-branded sample Solution Design Document and present it to an Acumen Solutions interviewer

  • Salesforce Field Service Lightning Consultant Certification is a plus