Field Service Operations Manager

Clean Energy Fuels   •  

Reston, VA

Industry: Energy & Utilities


5 - 7 years

Posted 26 days ago

Your Background

  • To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Field Service Operations Manager opportunity, you will have: 5+ years of related experience; a bachelor's degree (B. A.) from four-year College or university a plus.
  • Experience in oil and gas industry service, such as experience with CNG / LNG, compressors, field service, equipment support, or similar.
  • A background in mechanical systems, including the ability to read and understand P&IDs both electrical and mechanical. Quick question for you - click here
  • Management /supervisory experience. Quick question for you - click here
  • Strong skill with Microsoft office programs and experience using field service software for maintenance and repair scheduling.
  • The ability to achieve goals independently in a fast-paced environment.
  • Proven strong organizational skills, including the ability to manage multiple tasks, priorities and deadlines.
  • Strong interpersonal skills and the ability to provide direction to and interact effectively with internal and external contacts including customers as well as field service personnel.
  • Strong oral and written communication skills.
  • The ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual, to write routine reports and correspondence, and to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Effective presentation skills to address individuals as well as groups of customers or employees of organization.

Your Role

You will manage all activities related to effective operations of Clean Energy's Northeastern U.S. service & maintenance team. This includes acting as the day-to-day liaison for field supervisors and field technicians, traveling to sites to gain intimate knowledge of the team's work, meeting customers, and providing oversight, feedback, and training. Your territory runs along the 95 corridor, including Maryland, Pennsylvania, NY, NJ, Connecticut, Massachusetts, etc, and could expand based on company needs. If you live near Allentown, PA, or Concord, NH you can work from one of those offices; otherwise you'll work from your home office, traveling about 80% of your time to visit sites and work directly with technicians and supervisors.

You'll have three direct reports, based in Long Island, Philadelphia, and Virginia, with about 20 technicians reporting in to them, though these numbers will fluctuate based on business need. You'll pass directives through the supervisors as well as working hands-on with the technicians yourself. Most of your time will be spent completing on-site evaluations and communicating with customers and technicians, and you'll need strong mechanical, electrical, and PLC experience so that you can properly evaluate the technicians' work. You'll also spend time helping to plan and signing off on schedules, reviewing orders to ensure they are handled properly throughout the whole process, and completing required reporting and updates.

In addition to the above, some of your specific tasks will be to:

  • Coordinate department activities with all other functions of the organization and suppliers to obtain optimum production and utilization of human resources, machines, and equipment.
  • Determine responsibilities of assigned staff positions to accomplish business objectives.
  • Ensure all fueling related equipment and structures are maintained in accordance with manufacturer and Clean Energy guidelines.
  • Complete periodic Quality Assurance inspections of fueling locations and equipment to determine proper and normal operating conditions.
  • Detect and correct faulty and malfunctioning mechanical and electrical components, devices, and equipment related to "Compressed Natural Gas" (CNG), "Liquefied Natural Gas (LNG) and "Hydrogen" fueling equipment.
  • Coordinate and manage the install, removal and modification of fueling locations and equipment.
  • Meet with customers to review station operations, present proactive repairs, discuss upgrades, and provide performance metrics.
  • Ensure all established costs, quality, and delivery commitments are met.
  • Assist with special projects as needed.
  • Prepare periodic status reports/updates for Senior Management.
  • Train and ensure all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.
  • Inspect, maintain and adjust electrical equipment (electrical wiring, conduit, panels, switch gear, switches, gauges, transducers, solenoids, gas dryers, actuators, motors, meters and controls) and mechanical equipment (compressors pumps, engines, intercoolers, after coolers, heat exchangers, piping, tubing, fittings, filters, traps, gas dryers, fasteners, valves and actuators) for safe and proper operating condition.
  • Repair, replace, and adjust malfunctioning equipment to restore proper operating condition specified in regulations and repair manuals.
  • Directly supervise employees in the Operations department and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, and resolving problems.
  • Handle other duties as assigned.