Field Service - Manager

Deloitte Digital   •  

Phoenix, AZ

8 - 10 years

Posted 180 days ago

Position summary

Field Service Architect

Deloitte Digital is creating a new model for a new age-we’re an agency and a consultancy.

Understanding the digital space and preparing for what’s next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done, and rewire the competitive fabric of entire industries. That’s the power of driving disruption. That’s Deloitte Digital.

 

Work you’ll do

As a senior consultant you’ll work within an engagement team and be responsible for identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures and supporting implementations.

 

The team

Deloitte Digital’s vision is simple. We empower our clients to re-imagine how they connect and engage with their customers. Our goal is to be the best in world at driving digital transformation using the Salesforce platform. By redefining the customer’s digital journey, clients can look forward to stronger brand loyalty, a better a customer relationship, and a sales process so personal it feels effortless.

 

Qualifications

Required:

  • ·       8+ years of consulting experience
  • ·       Ability to travel to client sites 80-100% of the time
  • ·       5 years of relevant ServiceMax (and/or domain knowledge with Click, IFS, Siebel)
  • ·       Must have completed at least 3 Salesforce Implementations successfully and 2 ServiceMax implementations
  • ·       2 years of relevant Field Services Functional experience
  • ·       Expert Knowledge of ServiceMax product suite and its implementation
  • ·       Extremely good understanding of the capabilities and constraints of the ServiceMax application Web/mobile/Laptop
  • ·       Serve as escalation point for any project related issues
  • ·       Responsible for project adherence to milestones and implementation plan
  • ·       Extensive field service operations or management background including experience with customer service management
  • ·       Demonstrated leadership skills working with customers and peers
  • ·       Comfortable leading meetings/ sessions with Senior Management to discuss business process
  • ·       Excellent oral and written communication skills Hands-on experience in ServiceMax configuration and customization
  • ·       Salesforce.com DEV401 Service Cloud / ServiceMax Consultant Certification are preferred
  • ·       Proven ability to integrate business processes across disparate systems
  • ·       Familiarity with Outbound Messaging implementation is a plus
  • ·       Familiarity with Integrated Development Environments such as Eclipse
  • ·       Roles & Responsibilities: Lead project teams for ServiceMax solution
  • ·       Lead requirements and design workshops
  • ·       Complete requirements analysis and confirmation and Identify and document specifications for customizations
  • ·       Technical and Functional design and Support of configuration
  • ·       Support of testing/UAT
  • ·       Lead deployment and hand-off
  • ·       Liaise with and support of other functional groups including (but not limited to) training development support product engineering
  • Provide business use cases supporting product QA of new releases and short- and long-term objectives

Preferred:

  • Previous “Big 4” experience
  • Salesforce certifications
  • Experience with Wave Analytics, Lightening, Blue Kai, Eloqua, Exact Target or Marketo
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
  • Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)

Deloitte Digital Accolades

Some of our major achievements are-

  • Deloitte has been named a Leader in CRM and Customer Experience Implementation Services by Gartner for the 4th consecutive year in their report entitled Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide 2015.
  • Deloitte Digital named a global leader in Digital Customer Strategy & Experience Consulting by Kennedy in 2015.
  • Deloitte named a global leader in Internet of Things IT Consulting by Kennedy in 2015.

How you’ll grow

At Deloitte Digital, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills, work with industry-leading talent on a daily basis, in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career, while delivering products and services to Fortune 500 clients.  Explore Deloitte University, The Leadership Center.

 

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

 

Deloitte’s culture

Who says work can’t be fun? At Deloitte Digital, the worlds of business, creative, and technology intersect to transform the way we work, play, and communicate. We can’t quite put our finger on it, but that combo creates something kind of magical. In studios or on the road, we believe in our people, and we understand that quality of life directly impacts quality of work. We pride ourselves on our flexible work environment and distinctive culture. Learn more about life at Deloitte Digital.

 Requisition code: E18NATCMGRVD023-DD