Manage Field Service team for general repair, maintenance, and warranty service calls as well as delivery of training programs on field equipment at customer sites.
*** Supervise field team involved with: Install, start-up, maintain, troubleshoot, and repair Albumin Analyzers, Automated Biochemical Analyzers, Blood Gas Analyzers, Automated Blood Gas Systems, Blood Bank Systems, Blood Lactate Testers, Clinical Chemistry Analyzers, Hemoglobin Analyzers, Hematology Analyzers, Hemostasis Analyzers, Immunoassay Analyzers, Immunochemistry Analyzers, Blood Glucose Analyzers, Blood Component Separators, Coagulometers, Centrifuges, Blood Cell Counters, and similar Blood Analyzer equipment.
*** Determine service requirements and schedule service team with regard to customer requirements, experience, and total service hours available.
*** Address after hour service requests.
*** Handle service contracts and maintain daily records of service activities (Daily Trip Reports, Field Service Logs, Machine Service Logs, and Continuous Improvement Feedback).
*** Oversee scheduling of resources, quoting invoicing, timely collection of invoices, service report review, and distribution.
*** Assess and approve expense reports for accuracy and compliance with policy.
*** Provide management with administrative reports regarding productivity and expenses.
*** Implement new procedures, training, guidelines, and policies to facilitate optimized service.
*** Interview, hire, coach, and appraise team performance.
*** Manage and schedule training and development of Field Service team.
Well established organization offers an excellent compensation package, bonuses, full medical benefits, 401(k) savings plan, life and disability insurance, numerous professional development opportunities, generous paid time off, tuition assistance, company vehicle, testing tools, cell phone, and more!
Please reference #37952188 when responding.Education Requirements: Some CollegeMinimum Experience Requirements: 2-5 yearsJob City Location: BaltimoreJob State Location: MDJob Country Location: USA