Field Service Engineer

Syneron Medical   •  

Seattle, WA

Industry: Pharmaceuticals & Biotech

  •  

5 - 7 years

Posted 85 days ago

This job is no longer available.

  • Proficiency in laser technology.
  • Maintains an average repeat call rate of 5 % or less.
  • Takes a leading role in account management.
  • Addresses 100 % of PM’s by contacting customers.
  • Sells PM Service to 80 % of customers in territory.
  • Initiates contact with inactive accounts to generate new service business.
  • Responsible for all daily logistical matters and departmental tasks as assigned.
  • Maintains personal inventorylocation with 5 % variance.
  • Responsible for providing field support on Candela equipment in and out of an assigned territory.
  • Provide field support on Candela equipment including installs, repairs, upgrades, preventive maintenance, workshop/show support and removal of equipment.
  • 100% traveling position. The FSE may be gone from their home base up to 5 days per week with both in and out of territory service calls.
  • Weekend work required to supporttrade shows, workshops and customer repairs. Must be able to travel on Sunday night for an early Monday service call as required.
  • Responsible to sell service contracts. 100% participation required for all monthly contract and warranty expirations.
  • Responsible to provide a high level of communication to Dispatching, their Regional Manager and customers.
  • Responsible to maintain an accurate inventory of trunk stock parts.
  • Focus of this position is to attain a high level of performance in customer service, repair work and contract sales. A strong focus on developing account management skills.

QUALIFICATIONS

  • This position requires a minimum of 5-8 years of experience in a service rep position.
  • A.S. degree in electronics or equivalent, combined with the above experience level.
  • Biomedical/laser preferred. Team player, proficient in reading and interpreting schematics. Good customer service background. Extensive travel.
  • Team player, proficient in reading and interpreting schematics.
  • Good customer service background
  • Team player, proficient in reading and interpreting schematics
  • Good customer service background. Extensive travel

  • 1205