Field Service Engineer

Sony Corporation   •  

San Diego, CA

Industry: Media


Less than 5 years

Posted 120 days ago

This job is no longer available.

Position Summary:

Sony Biotechnology is seeking a Field Service Engineer to work with our flow cytometry team. Responsible for performing installations, preventive maintenance as well as warranty and post-warranty repair services to customer equipment within the assigned service territory. This position reports to the Field Service Manager. 80% travel is required.



  • Schedule and perform territory service work such as installation and preventative maintenance on assigned instrumentation.
  • Perform emergency repair visits in his/her territory. Is available to travel in order to help other field service representatives when required
  • Communicate any product quality issues to the appropriate associates
  • Interface and work closely with territory sales personnel and Field Applications Specialist personnel
  • Responsible for account management, ensuring a high degree of customer satisfaction
  • Obtain and communicates leads, identifying post instrument sales, upgrades, and accessories
  • Maintain targeted and orderly inventory balance of service parts sufficient to support service requirements within assigned territory
  • Keep abreast of the basic requirements for compliance in own area of work, and comply with such requirements


  • A minimum of 2 years’ experience in field service on medical diagnostic products or operating flow cytometers
  • An associate or bachelor’s degree in a technical discipline or military technical training
  • Strong analytical, problem-solving skills
  • Strong customer focus
  • Excellent communicator and great ability to build relationships
  • Highly organized with excellent follow up skills
  • Self-motivated team-player
  • Basic understanding of flow cytometry or related scientific disciplines is desired
  • Ability to travel approximately 80%
  • The candidate will be expected to work from home
  • All candidates must be authorized to work in the USA