Conduct advanced troubleshooting to repair, test, and qualify cytology & molecular diagnostic automated instruments, cyto-imaging systems, biopsy devices, and similar in labs & hospitals.
***Schedule and manage preventive maintenance and unscheduled visits to instrument sites.
*** Collaborate with Original Equipment Manufacturing suppliers & vendors and Product Application Engineers on quality issues.
***Respond to customer issues within 24 hours of notification.
*** Determine correct inventory levels of repair parts with supply lines.
*** Document repair and resolution of customer calls in Customer Relationship Management systems and escalate complex issues to management.
*** Ensure instrumentation is in compliance with regulatory requirements and quality control standards.
*** Serve as technical expert regarding chemistry principles and chemical handling techniques.
Fast growing organization offers an industry competitive compensation package, industry competitive compensation package, tuition reimbursement, bonuses, full medical benefits, unlimited vacation, 401(k) retirement plan, life and disability insurance, vehicle allowance, uncapped commission plan, numerous professional development opportunities, and more!
Please reference #37826212 when responding.Education Requirements: Bachelor DegreeMinimum Experience Requirements: 2-5 yearsJob City Location: LowellJob State Location: MAJob Country Location: USA