Field Service Engineer III (LCMS)
US-AnywhereRemote in Texas, US
More than 3 months ago
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Job Description
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards
Job Description
What Makes This Opportunity Unique
At Thermo Fisher Scientific, we offer you the chance to work on meaningful projects that make a significant impact. As an Engineer II!, Field Service, you'll be at the forefront of innovative and service excellence. Join a team that values collaboration, inclusion, and strives to deliver extraordinary service to our customers. This is your opportunity to work on groundbreaking technologies and be part of a high-reaching team dedicated to customer success.
Responsibilities
Thermo Fisher Scientific Inc. values your expertise and appreciates your contribution to our mission of improving global health, cleanliness, and safety. Join our team that excels in providing outstanding service and solutions.
Standard (Mon-Fri)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards
Job Description
What Makes This Opportunity Unique
At Thermo Fisher Scientific, we offer you the chance to work on meaningful projects that make a significant impact. As an Engineer II!, Field Service, you'll be at the forefront of innovative and service excellence. Join a team that values collaboration, inclusion, and strives to deliver extraordinary service to our customers. This is your opportunity to work on groundbreaking technologies and be part of a high-reaching team dedicated to customer success.
Responsibilities
- Perform on-site installation, repair, maintenance, and qualifications of LSMS and Chromatography/Mass Spectrometry systems.
- Be customer-focused, working in conjunction with other Unity Lab Services (ULS) teams and Sales.
- Apply customer management software to track service calls, lead parts inventories, and complete job tasks flawlessly.
- Review reports and documentation from customers and inspect malfunctioning products to resolve nature and scope of the problem.
- Analyze review and inspection findings to figure out source of the problem and recommend repair, replacement, or other corrective action.
- Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
- Analyze chemistry reports of technical problems to recommend modifications to eliminate future issues.
- Provide a communication link between the customer and the company to ensure that effective service is provided.
- Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers.
- High school diploma and 7+ years equivalent experience.
- Effective communication skills and the ability to establish good customer rapport are critical.
- Ability to prioritize service requests and produce clear and concise documentation.
- Capability to work independently within a customer location.
- Must be available to travel overnight up to 70% within the territory or other areas as required.
- Ability to safely lift up to 50 lbs with assistance on occasion.
- Ability to safely lift and carry 25-30 lbs continuously throughout the day.
- Ability to bend, squat, stretch, and reach daily in a service function.
- Maintain a valid driver's license and safe driving record.
- Bachelor's Degree in Chemistry, Sciences, or a related field.
- 5+ years hands-on experience with Liquid Chromatography and Mass Spectrometry systems.
- 3 or more years of hands-on experience as a Service Engineer, particularly working with LCMS and LSMS instrumentation, or 3 or more years of relevant industry experience.
Thermo Fisher Scientific Inc. values your expertise and appreciates your contribution to our mission of improving global health, cleanliness, and safety. Join our team that excels in providing outstanding service and solutions.
About Thermo Fisher Scientific
Learn More About Thermo Fisher ScientificThermo Fisher Scientific Careers
Join the vibrant team at Thermo Fisher Scientific, a global leader in serving science and making the world healthier, cleaner, and safer. With a workforce of over 75,000 professionals, Thermo Fisher Scientific offers unparalleled job opportunities and a culture of innovation that propels your career to new heights.
Work You’ll Do
At Thermo Fisher Scientific, you will be part of a team that is dedicated to enabling our customers to make the world healthier. Whether you are involved in the development of life-saving drugs or innovative environmental solutions, your work will have a profound impact on society.
Our commitment to leadership in the industry is unwavering. With Thermo Fisher Scientific, you will lead projects that set standards in scientific inquiry and market leadership. You will work at the intersection of science, technology, and industry expertise, driving digital innovation in every aspect of our business.
Join our diverse team of professionals and engage in roles that span across various functions and disciplines. From research and development to marketing and sales, the breadth of job opportunities available means that you can find the perfect match for your skills and passions.
Innovative Work
As part of our team, you will have access to cutting-edge tools and technologies that foster creativity and innovation. Thermo Fisher Scientific is home to a dynamic range of career paths, all designed to challenge you and help you grow as a professional.
Our employment philosophy emphasizes diversity and inclusivity, ensuring that all team members have the opportunity to thrive. We believe in nurturing talent through robust training programs, leadership development, and opportunities for career advancement.
Be Part of a Great Team
Working at Thermo Fisher Scientific means being part of a global network of enthusiastic, talented, and ambitious individuals. Our culture is built on collaboration, where each member’s unique skills and perspectives are valued. You will enjoy benefits that support both your professional growth and personal well-being.
Future-Proof Your Career
Embark on a journey of growth and continuous learning with Thermo Fisher Scientific. We offer a variety of training and development programs that cater to your interests and career goals. From internships for budding scientists to leadership training for aspiring executives, our programs are designed to equip you with the skills needed for a successful and fulfilling career.
Explore
Discover how our commitment to innovation leads to advancements in health and science:
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Learn about our leadership in environmental sustainability and how you can contribute:
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The Thermo Fisher Scientific Difference
Our global presence and commitment to innovation mean that your work extends beyond borders and makes a tangible impact worldwide. The collaboration between our teams drives our leadership in the scientific community and contributes to a culture that embraces diversity and fosters professional growth.
Stay Connected
Join Our Team
Search open positions that match your skills and interest. We are always on the lookout for passionate, curious, and driven team players. Explore our job opportunities and find out how you can contribute to our meaningful work.
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