Field Service Engineer II

The ideal candidate will have a stong background in entertainment contols and the ability to represent ETC & our products at the highest level. The ability to put out flames with your eyes wouldn't hurt either!

Apply today!

Representative Responsibilities:

• Energizes ETC systems at customer site.
  • Ensures timely arrival to customer site through project management, department scheduler, and site contacts.
  • Evaluates projects on-site to ensure field service plan was followed.
  • Performs necessary adjustments to the plan and assures the adjustments are based on job information.
  • Ensures system meets customer requirements.
  • Performs effective end-user training.
  • Ensures factory personnel have turn-on report, corrected drawings, and expense reports.
• Provides 24-hour customer support around the globe.
  • Diagnoses technical problems accurately.
  • Ensures repairs are made within the time frame agreed upon by ETC and customer.
  • Informs customer of progress.
  • Completes follow-up documentation
• Trains internal personnel, external technicians, and customers on the proper use of ETC products.
  • Ensures training workshops have adequate preparation.
  • Ensures training attendees are educated on ETC products.
• Performs hardware and software upgrades.
  • Performs specified upgrade to meet customer requirements.
  • Completes follow-up documentation.
• Establishes and maintains relations with ETC dealers, reps, contract technicians, consultants, contractors, and end users.
  • Ensures ETC is represented in a professional and enthusiastic manner.
  • Provides feedback on product service issue and concerns to supervisor/manager, R&D, Manufacturing Test, Quality Group, and Product Managers.
  • Provides positive and effective supervision regarding ETC equipment at job sites.
• Remains current on changes in policies, procedures, and product offerings.
  • Ensures product knowledge is up-to-date.
  • Reviews and improves existing procedures on a regular basis.
• Employee Travel
  • This position is a field position requiring up to 90% of work occurring outside of an ETC office.
  • This position requires occasional work in the evenings and weekends.
• Mentors both Field Service Engineer I and other members of Professional & Technical Services.
• Other duties as assigned.
  • Complete special projects and requests in a timely and positive fashion.

Minimum Qualifications:

• Bachelor’s Degree or comparable business experience in increasingly responsible positions in the related discipline.
• 4-6 years of job-related experience.
• Demonstrated ability to perform the duties of a Field Service Engineer I.
• Demonstrated ability to work independently and perform multiple tasks without general supervision.
• Theatrical lighting experience.
• Customer service experience.
• Experience with mains voltage and 3 phase electricity.
• Strong knowledge of lighting systems.
• Knowledge of high-powered electrical, digital, and analog control systems.
• Excellent communication and interpersonal skills.
• Excellent organizational and problem-solving skills.
• Excellent customer service skills.
• Strong degree of flexibility and independence.
• Computer skills.
• Able to use hand tools, power tools, and electronic test tools.
• Able to travel extensively.
• Must maintain an acceptable driving record and valid driver’s license.
• Ability to work weekend and evenings as required.
• Able to work within a construction environment.
• Able to lift up to 65 pounds.