Field Service Customer Support Engineer
Field Service Customer Support Engineer
Job # 3174
The selected Field Service Engineer reports to the field service manager and provides a variety of support services to customers.
These services include calibration, maintenance and repair of our sophisticated test and measurement equipment which may include.
As our representative it is essential that the field service engineer develop good working relationships with customers and always strive to ensure that they are satisfied with the company’s products and services.
It is also important that the Field Service Engineer help identify potential new business opportunities including equipment upgrades, training and other products and services. You must demonstrate strong technical skills as well as excellent communication, time management, planning, and organizational skills.
The ideal candidate will have dealt with system integration or service of complex electromechanical machinery, and have either Bachelor’s degree in ElectricalEngineering or physics, may substitute for 5 years minimum of applicable work experience in radar, robotics, or other mechatronic machinery such as positioners, anechoic chambers, compact ranges, absorbers or antennas.
A majority of this work will take place at our customer facilities, the candidate must be able to think and work independently with little direction and be able to improvise with a limited set of available resources.
Must have the ability to obtain or have a U.S. Government security clearance.
• Must have experience with RF systems
• Must have experience with using RF instruments (spectrum analyzer, frequency counter, power meter)
• Ability to read schematic diagrams and engineering drawings
• Must be able to work independently with minimum supervision and "be on call" as needed
• Tactfully handle difficult situations and maintain composure under pressure
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group internally and externally
• Ability to troubleshoot computer hardware and software (Windows-based)
• MS Office
• Programming skills (C, C++, VBASIC, java, or similar)
• A government Security Clearance will eventually be required
Additional requirements include ability to:
o Drive company vehicle
o Pack and ship test equipment
o Perform some lifting
• Work history with RADAR antennas is considered a plus
• Experience with antennas or antenna measurements
• Experience with ATE such as Vector Network Analyzers (Agilent, R&S, etc.)
• Experience with servo motors and control systems
• Experience with Engineering Applications such as Matlab or LabView
• Support customer test/production facilities on regularly scheduled or as-required basis for calibrations and preventive maintenance (PM) utilizing standard and proprietary test equipment
• Troubleshoot complex measurement systems and assist customers to ensure proper operation of electronic and electromechanical equipment
• Exhibit excellent diagnostic abilities to isolate issues and repair equipment
• Provide professional responses in a timely manner to all customers
• Troubleshoot and repair computer hardware and software,
• Install software updates
• Prepare and comprehensive field service reports and calibration certificates and other documentation in a timely manner
• Manage time and priorities so that tasks are completed on or ahead of schedule,
• Develop outstanding relationships with Company’s customers to enhance future business opportunities
• Ensure that customers are aware of Company’s new products (hardware and software) to support system upgrades
• Support the customer in every way possible to keep their test systems and ranges operating in the manner required
• Perform other duties as assigned
• This position will require extensive domestic and international travel, approximately 60%.
Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, national origin, disability, veteran status, genetic information, or any other characteristic protected by law.