Permanent

Where you’ll be:

This position will be based in Springfield, TN.

About the Role:

As part of the North America (NA) Food Preparation Quality team, the Field Quality Engineer serves as a key link between the Voice of the Consumer (VoC) and the broader Quality organization. This role ensures that real-world product performance insights—captured through service, sales, and consumer data—are translated into measurable quality improvements.

You will act as the central point of contact for field quality insights, partnering with Customer Service, Sales, Manufacturing, and Product Development teams to identify issues, drive root cause analysis, and implement corrective actions. This role plays a critical part in improving product reliability, enhancing consumer experience, and influencing future product design through direct input into New Product Introduction (NPI).

Key Responsibilities:

• Analyze consumer feedback and quality data from internal systems to identify trends, issues, and improvement opportunities

• Partner with Sales and Service teams to understand market-specific challenges and drive targeted quality initiatives

• Lead data-driven root cause analysis and ensure timely implementation and closure of corrective actions

• Monitor, report, and escalate early quality or safety risks and potential disruptions

• Own quality reporting for assigned product areas, providing insights to stakeholders

• Manage return-to-factory processes for defective products and components, coordinating failure analysis with technical teams

• Support field testing activities and incorporate consumer insights into continuous improvement plans

• Collaborate with NPI and Product Development teams to define quality targets and integrate market-driven requirements

• Develop and deploy service tools (e.g., service bulletins) to support field improvements

• Support Consumer Service teams through training and troubleshooting guidance for service technicians

• Drive best practices across functions and embed improvements into product line quality strategies

Minimum Qualifications:

• Bachelor’s degree in Engineering or technical field (or equivalent technical diploma with strong quality experience)

• 3+ years of experience in quality, manufacturing, or product engineering environments

• Familiarity with manufacturing processes and product development lifecycle is a plus

• Knowledge of product components, functionality, and common failure modes is advantageous

• Strong analytical and problem-solving skills with a data-driven mindset

• Proven ability to manage projects and balance cost considerations

• Excellent collaboration and communication skills across cross-functional teams

• Willingness to travel – 10%

Benefits include:

• Flexible work hours/hybrid work environment (80/20)

• Medical, dental, vision and life insurance

• Competitive holiday and vacation time off program

• Retirement Savings Plan (401(k)) with relevant company contribution.

• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on:

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

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