Field Operations Manager - Service

Job Description

Due to growth, Brandt is currently seeking a Field Operations Manager for the Atlantic region. The Field Operations Manager provides leadership and support for Brandt Tractor customer-facing service support functions. This position executes our strategic business plan and oversees the development of our branches' service teams. The service field team's primary responsibility is to drive the profitability of the service departments. As the key person in this region, the Field Operation Manager must mentor and lead the team as they support their customers. Plans, processes, and communication must be developed and implemented to liaise with the Branch network, who in turn provide front-line support to our customers. Travel is required, however, the ideal candidate can be based anywhere throughout the specified region.

Duties & Responsibilities:

• Execute our customer support business plan and strategies to make our parts and service operations distinctive to the customer and profitable for the business. Oversee the successful implementation and execution of these plans through the branch operations.
• Assist locations in guiding and building succession plans for each branch and their key roles.
• Review branch financials and do Monthly reviews with the team; helping identify areas of focus
• Develop plans for improved performance of each department
• Review and follow up on branch visit report cards ensuring clear lines of sight on action items.
• Understand 5S and Lean principles and support them as we roll them out to new stores.
• Ensure dealer audit criteria are met at the branches.
• Collaborate with Division and Regional CSA managers to provide consistent support for the stores.

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Required Experience

• Knowledge of heavy machinery dealer business practices.
• Understanding of Customer Support Processes specifically service operations.
• Skill in interpersonal communications, negotiation, and conflict resolution.
• Knowledge of products, customers, markets and competitors.
• Keen understanding of branch operations for service.
• Financial acumen with a focus on branch GL's.
• The ability to teach financial acumen to managers.