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Field Operations Manager in Modesto, CA

Sears Holdings Corporation

Modesto, CA 95350
6w ago
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compensation:

$80K - $100K*

specialty:

Operations Management

experience:

Less than 5 years

Job Description

The Technical Manager is responsible for the leadership of an in-home technical workgroup to achieve business results and goals. Job Duties/Responsibilities: • Reviews customer metric data and develops plan to improve satisfaction levels • Utilizes workforce planning process to develop staffing requirements that allow for profitable growth and customer satisfaction (Sales, Technical, Clerical, Supervisory) • Monitors key performance to state of service, cost per call and productivity • Recognizes and acts upon every opportunity to drive revenue through the embedment of the Value Added Services Program (VASP (ancillary sales)) throughout the district • Partners with routing manager to adjust, improve, and compare actual hours to planner hours; conduct variance analysis by workgroups/call loads • Partners with the Region Routing Office to adjust and improve the routing process, as well as to ensure technician data (schedules, seed points, profiles) is accurate • Fosters positive emplo

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Valid through: 2020-3-5

About Sears Holdings Corporation

The Sears Holdings Corporation is an American holding company headquartered in Hoffman Estates, Illinois, a suburb of Chicago. It is the owner of retail store brands Sears and Kmart, and was founded after the latter purchased the former in 2005. Sears Holdings also owns the brands Kenmore and DieHard. A sale of Craftsman is pending. Sears Holdings operates 1,503 retail locations under the mastheads of Sears, Kmart, and their subsidiaries, such as auto centers and pharmacies, in all 50 states, Puerto Rico, and Guam. As of 2014, it is the 18th-largest retailing company in the United States.
Total Jobs:
21
Total Experts:
35
Average Pay:
$110,800
Total value of jobs:
$2,770,000
% Masters:
23%
* Ladders Estimates