Field Operations Manager in Whittier, CA

$80K - $100K(Ladders Estimates)

Brand Networks   •  

Whittier, CA 90601

Industry: Business Services

  •  

Less than 5 years

Posted 48 days ago

- Understand operational pain points, formulate solutions and implement plans

- Focus on concierge and logistics hiring, onboarding, and metrics and performance data to support the growth of your market

- Manage escalations and make real-time decisions around market performance and processes

- Work cross-functionally with our Operations, Product, and Engineering teams to streamline procedures, strengthen our product, and improve the way we do things

- Lead execution against recommendations quickly and with flawless accuracy

- Own agent scheduling and assignments to ensure that we meet budgetary and operational needs

This position could be a good fit for you if:

  • You're looking for a solid opportunity to gain sales, management, and customer service experience in an exciting and innovative start-up environment
  • You're a self­-starter with a great attitude who enjoys solving problems that we haven't encountered before
  • You take ownership of your role and demonstrate your value in actions, not words
  • You can think on your feet. You enjoy learning new things and can learn them quickly; change excites you
  • You communicate clearly and you listen carefully. You can explain just about anything to anyone, and you're capable of successfully providing information in person, through writing and on the phone.
  • You love making a positive impact by hiring, leading, and mentoring a growing team of Concierge and Logistics employees
  • You have an ability to be highly productive with limited oversight on a day-to-day basis. This role is intended for somebody who will take meaningful responsibility and initiative for shaping operations

Requirements:

  • 2+ years of operations and people management experience
  • 3+ years of customer service experience
  • Self-motivated, flexible, team-oriented and calm under pressure
  • Eagerness and desire to take on new responsibilities
  • Detail-oriented, trustworthy, personable, and articulate
  • Savvy individual with a sharp eye for detail
  • Quickly to react to tough situations in a fast-paced operational environment
  • Strong ability to learn quickly and adapt to new situations
  • High degree of reliability including accountability for daily, weekly and long-term projects
  • Direct experience working at a role that interacts with hourly employees
  • Team player that can lead as situations dictate


Valid Through: 2019-10-31