The Defense & Intelligence Group at Leidos has an urgent need to fill a requirement for a Field Service Representative (FSR) to perform maintenance and to support military operators of the system at Forward Operating Bases (FOB) in Iraq.
The Field Engineer will be required to assess each location and provide unique system configurations/solutions to ensure operability.
The system being deployed is new and there are no manuals or SOPs available, so the FE will be providing training and developing SOPs for the end users/Army.
Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. Assesses product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives. Acts as local on-site representative to customer's organization.
This position will provide field engineering and technical support services in support of all tasks. This assignment is for a period of up to two (2) months for CONUS training followed by a minimum of one (1) years OCONUS deployment. OCONUS deployment duration may be extended.
Program support may require an extended CONUS deployment for support of test events and demonstrations. This may require travel to additional locations in the CONUS, in addition to planned support of initial systems training in Syracuse. Given the indefiniteness of this requirement, actual CONUS requirements are not fully defined at this time.
While in theater, the FSR workweek shall be 12 hours per day, 7 days per week.
This position will provide technical support of the system in the field which will include but not be limited to installation, preventive and corrective maintenance, troubleshooting, and operator guidance and training. FSRs shall be a “subject matter expert” providing support to assigned Commanders in the following subject areas:
FSRs will have the ability to effectively perform the following tasks:
Provide technical support of the system which will include, but not be limited to, troubleshooting, non-radio frequency (non-RF) repairs and testing of failed systems, operator and maintainer guidance, and training
Recommend \ requisition parts necessary for system repairs.
Contact OEM to report all failures and service actions performed so that pertinent information can be captured in the OEM’s Customer Service Record (CSR) database.
Conduct the maximum amount of troubleshooting, fault isolation and repair to the LRU level including circuit card assembly for all fielded systems authorized at his/her level prior to making the decision to elevate to the next higher-level of maintenance
Take responsibility for preparing systems for operation, system software loading, operator training, and final system operational checks
Provide on-site technical support to military unit(s)
Achieve and maintain technical field-level logistics proficiency on the Silent Archer systems
Assist with the issue \ fielding of systems to U.S. military units to include initial acceptance of systems into theater, system software load, theater data programming, unit \ operator training, system installation, system verification \ operation validation, and the completion of all required documentation to include the following forms: DA 2062, DA 2404, DA 2407, DA 3161, DD 1149, and DD 1348-1A.
Assist in coordinating the packaging and OEM’s Return Material Authorization process of non-mission capable systems or equipment to the next higher-level maintenance facility (i.e., SRCTec’s CONUS Depot Facility in Syracuse, New York). The Government FRA will be the focal point for turn-in of damaged/failed systems.
External Referral Eligible
Basic QualificationsBachelor’s Degree with 4 years of related experience or Master’s Degree and 2 years of related experience or equivalent combination of education and experience.Military related experience can count year for year to offset degree requirements.
External Referral Eligible