The Field Loss Prevention Manager (FLPM) is the key position in the Loss Prevention Department,and an important Market Support Partner. The FLPM is responsible for investigating incidents of robbery, burglary, fraud, theft, policy violations, allegations of wrongdoing, or any other activities that have or potentially could adversely affect the entire retail channel of T-Mobile USA (Corporate locations, TPR, MetroPCS Corporate and Authorized Dealer locations). This role is responsible for the timely and comprehensive training of all Market Directors, District Managers, Human Resources Business Partners, Retail Store Managers, Retail Store Associates, and Authorized Dealer Owners/Principles and employees on all elements of retail safety, robbery prevention, security, store loss and inventory management practices for T-Mobile Corporate Stores, T-Mobile Premium Retailers (TPR) and MetroPCS Corporate Stores and Authorized Dealers with responsibility for approximately 30+ corporate locations and 1650+ Authorized Dealer locations. TheField Loss Prevention Manager will also be responsible for auditing to evaluate compliance to merchandise protection and physical security standardswithin each of their assigned store locations.STUFF WE'LLTRUSTYOU WITH
Enterprise Core Competencies: Requires competency in organizational agility, customer oriented, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
STUFFYOU TELLPEOPLEAT PARTIES
Qualifications Minimum Required
Education Minimum Required
License or Certification and/or Successful completion of Basic and Advanced Fraud Analysis & Detection training, Interview & Interrogation and the use of proprietary reporting software, loss prevention investigative tools as well as video surveillance systems The MLPM position also requires detailed understanding of Criminal Law & Due Process, detailed Wireless Industry terminology, processes and technology and Wireless Industry Privacy Standards and practices, as well as experienced interaction, coordination and engagement with Law Enforcement Agencies at the local, state & federal levels. Certified Fraud Examiner (CFE) and/or Certified Forensic Interviewer (CFI) designation preferred. Accreditation/membership in a professional loss prevention, investigative or security organization preferred.