Responsible for the supervision of a team of background investigators and oversight of their work product. Organizes and manages day-to-day caseload for team members; ensures that work is completed timely and accurately.
Responsible for team's achievement of established metrics
Utilizes performance data to improve processes and maximize team efficiency Identifies and resolves potential problems with cases and logistical obstacles that could potentially delay the completion of their caseload. Responds to questions from investigators and management. Provides mentoring, training and guidance to investigators. Conducts employee evaluations and interviews.
Monitors and tracks cases coming due and overdue.
Ensures all reports, inquires and statistical requirements are completed in a timely manner. Communicates to up-line management about any major issues that arise on their team; works with management staff to resolve issue and implement resolutions
Communicates requirements and updates to assigned staff
Implements and tracks disciplinary actions as determined by management. Assists team members with deficient report cleanup and maintenance to ensure timely completion. Clarifies re-opens and mitigates erroneous requirements by assisting with the rebuttal process. Ensure the investigators receive work in the most efficient locations, and monitor their workload levels. Responsible for meeting team production and quality goals and track progress against forecast. Ensures investigators are prioritizing their work in accordance with the programs "priority ladder." Actively seek opportunities to improve the programs performance and process and communicates that information to management. Develop and implement strategies when inefficiencies are identified
Monitors case scheduling, identifying locations that are understaffed; briefs management on staffing needs. Responsible for any remaining administrative duties associated with their team of employees