ChargePoint is looking for a Field Failure Analysis Engineer to support our new DC Fast Charging products. This engineer’s primary role will be to diagnose new modes of failure in the field and to create debug and repair processes for customer support and repair technicians. The FA Engineer will also at times be required to repair units in the field, assist in site surveys and installations of new charging products, and to support factory failure analysis and validation and reliability testing of our DC chargers. This Engineer will work closely with ChargePoint HW, Manufacturing, Quality, Customer Support, and Applications Engineering teams to ensure the uptime of our stations in the field. To be successful at ChargePoint this person must be highly motivated, self-directed, and comfortable working in a loosely structured and fast-paced environment.
Field Failure Analysis Engineer Responsibilities
- Debug failures in the field and factory, as well as repair charge stations when necessary to get stations quickly back on line
- Document field issues in detail to support root cause analysis, and to establish debug and repair processes
- Create and update field debug and repair instructions and assist in the training of customer support and field install and repair technicians
- Will work internally with HW and Quality engineers on validation, reliability and car compatibility testing
- Assist in site surveys, early installations of new products, and installation verifications
Qualifications and Desired Skills
- B.A. or B.S. in Engineering or equivalent technical education
- Minimum five years’ experience working in customer support, field installation and repair, sales support engineering, or similar roles
- Able to interface effectively and professionally with customers, installation and repair organizations, and other outside partners
- Solid understanding of and experienceapplying problem solving tools including root cause analysis, statistical tools and processes, and design of experiments
- The hands-on mechanical and electronic skills and experiencerequired to take stations apart in the field, replace parts, put them back together and bring them back on line
- Basic electrical skills necessary debug electronic products at the subassembly level: multimeters, etc.
- Able to coordinate travel, site visits, and return and replacement part logistics with customers, installers and ChargePoint teams
- Effective verbal and written communication and documentation skills
- Familiar with command line console tools and access
- The knowledge and experiencerequired to work safely with high power equipment in the factory and field – 480VAC and 500-1000VDC
- Willingness to travel domestically and internationally: up to 50% of the time.