IT Field Service Technician II
The IT Field Service Technician II will provide installation, maintenance, configuration, service and programming of network and communications equipment in their assigned territory.
Primary Duties and Responsibilities of the IT Field Service Technician II
• Installation, maintenance, MAC (moves, adds and changes) and removal of WAN/LAN equipment
Routers and switches
Client Specific equipment
• Test and turn up of data and telephony circuits, including extending DMarc’s where necessary,
• Installation, maintenance, MAC, and removal of VOIP, PBX and Key system equipment
• Installation of CAT 5e, CAT 6e, coax cabling.
• Customer training on VOIP, PBX and key systems.
• Perform site surveys and other client specific tasks while on site
• Maintain accurate inventory of company-owned equipment
• Complete all required paperwork in accordance with company policy
• Comply with all corporate and departmental policies
• Ensure proper maintenance of company vehicle, test equipment and tools
• Maintain job skills and knowledge through reading technical publications, studying equipment manuals, Company training programs, etc.
• Build positive, professional relationships with customers and clients.
• Actively participate in Acuative’s ASE internal quality program, conforming to all requirements
quality program, conforming to all requirements
Skills and Knowledge required for the IT Field Service Technician II
• AA or equivalent technical certification and/or equivalent telecom/networking background.
• Cisco Certified Technician (CCT) required within 30 days of hire.
• Knowledge of WAN protocols including DSL, 56K, T1, DS-3, ISDN, MPLS and Frame-Relay.
• Working knowledge of OSI layers 1 thru 7 and associated protocols for each layer.
• Intermediate level Cisco router and switch installation and troubleshooting techniques, including ability to access equipment through console port, install configurations and load IOS files.
• Installation and proper placement of wireless access points, ability to troubleshoot wireless issues.
• Knowledge of telephony, including phone circuits, hunt groups, trunks, tie lines, color codes, etc.
• Overall knowledge of PBX, Key and VOIP phone systems.
• Knowledge of RS232 pin out.
• Familiar with the Hayes “AT” command set
• Ability to work independently without supervision