$80K — $100K *
As a Senior Personal Lines Account Manager with Frost Insurance Agency, you will be responsible for handling a large book of business, containing complex Personal Lines accounts. Responsibilities will include assisting in training and developing the Personal Lines service staff on the service support requirements of increasingly complex Personal Lines Accounts; acting as a technical expert for the agency management, production staff, and personal lines service support staff on current products and services offered within the personal lines insurance industry; analyzing complex client policy profiles to identify for account-rounding or coverage enhancement opportunities; analyzing carrier quotes and coverages to determine the best options for the client; reviewing new and renewal policies for accuracy in rating and coverage; ensuring these transactions are accurately entered in agency management system to generate billing documentation; providing policy service including changes, payments, claims and third-party communications; ensuring all activities and in-bound or out-bound interactions are documented in agency management system; presenting FIA products to new and existing customers by collaborating in renewal strategies, and preparing proposals; completing exposure analysis to determine client needs and ensure that client exposure is minimized; maintaining current knowledge of company underwriting and rating information; following agency standard procedures to maintain electronic files and information; and responding to requests to research coverage issues, policy problems, cancellation issues, reinstatement issues, billing problems, claims history and underwriting issues. The candidate will act as a departmental lead, providing technical guidance and assistance to personal lines service support staff as needed.
Valid through: 12/21/2021