Federal - IT Service Mgmt Associate Manager

Accenture   •  

Bethesda, MD

Industry: Technology

  •  

5 - 7 years

Posted 38 days ago

This job is no longer available.

The ITSM will be responsible for the successful delivery of ServiceNow solutions and ITSM services for a large federal agency. Deliver Information Technology Infrastructure Library (ITIL) service operations processes of problem, change, configuration, incident and release management. Specialize in the delivery of one of the processes, or provide management and coordination across multiple processes.

  • Identify the root cause of Infrastructure problems as well as resolve the problem following standard processes, policies, procedures, and practices.
  • Perform a root-cause analysis (RCA) of events that are mission critical, have recurring negative effects on IT Infrastructure, or when requested by the designated government lead.
  • Maintain ownership of an incident or event as well as coordinate with various teams to discover how and why an incident or event occurred, identify the actions...Skip to main contentSkip to footer

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    Federal - IT Service Mgmt Associate Manager

    NortheastMD - BethesdaJOB NO. 00705091APPLY NOWAPPLY NOWEmail This Job

    Job Description

    Organization: Accenture Federal Services
    Location: Germantown, MD


    Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations.

    We believe that great outcomes are everything. It’s what drives us to turn bold ideas into breakthrough solutions. By combining digital technologies with what works across the world’s leading businesses, we use agile approaches to help clients solve their toughest problems fast—the first time. So, you can deliver what matters most.
    Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 7,200 dedicated colleagues and change makers work with our clients at the heart of the nation’s priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect.
    The ITSM will be responsible for the successful delivery of ServiceNow solutions and ITSM services for a large federal agency. Deliver Information Technology Infrastructure Library (ITIL) service operations processes of problem, change, configuration, incident and release management. Specialize in the delivery of one of the processes, or provide management and coordination across multiple processes.

    • Identify the root cause of Infrastructure problems as well as resolve the problem following standard processes, policies, procedures, and practices.
    • Perform a root-cause analysis (RCA) of events that are mission critical, have recurring negative effects on IT Infrastructure, or when requested by the designated government lead.
    • Maintain ownership of an incident or event as well as coordinate with various teams to discover how and why an incident or event occurred, identify the actions...

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    Qualifications

    Basic Qualifications:
    • Service Management.
    • Project Management.
    • Service Management and Tech Architecture.
    • Service Management Framework Design and Implementation.
    • 5+ years of relevant work experience;
    • Bachelor's degree;
    • postgraduate degree may substitute for 6 years of experience
    Preferred Qualifcations:
    • ServiceNow knowledge
    • PMP certification
    • Agile SCRUM certification
    • An active security clearance or the ability to obtain one.
    • Experience with other ITSM platforms.
    • JOB NO. 00705091