Fort Myers, FL
Not Specified years
Posted 102 days ago
IT Solutions Consulting is an employee-owned Managed Services and Application Development company with over 20 years of experience. We provide reliable and secure IT support and strategic technology guidance to a diverse clientele. As an open-book management company that promotes transparency and teamwork at all levels, our employees know the details of how our business runs and work closely together to make client success our success. As employee-owners, our staff are empowered to make a difference in how our business is run and reap ongoing financial and professional rewards for their dedication and commitment to our clients and our company.
The Ideal Candidate:
The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service. This person is expected to be a significant contributor to the helpdesk team.
Reporting to the VP of Network Services, the Fast Response / Level-2 Helpdesk Engineer is responsible for remote management support of multiple client networks of various sizes and levels of complexity. Since most of our clients rely on IT Solutions as their sole technology resource, this position requires handling a full range of tasks, including desktop, server, network, and mobile device support. The Fast Response Engineer must provide superior service with limited to no supervision consistently.
Management and/or troubleshooting of the following technologies: