Fast Response / Level 2 Helpdesk Engineer

IT Solutions Consulting   •  

Fort Myers, FL

Industry: Technology


Not Specified years

Posted 102 days ago

This job is no longer available.

About Us:

IT Solutions Consulting is an employee-owned Managed Services and Application Development company with over 20 years of experience. We provide reliable and secure IT support and strategic technology guidance to a diverse clientele. As an open-book management company that promotes transparency and teamwork at all levels, our employees know the details of how our business runs and work closely together to make client success our success. As employee-owners, our staff are empowered to make a difference in how our business is run and reap ongoing financial and professional rewards for their dedication and commitment to our clients and our company.

The Ideal Candidate:

The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service. This person is expected to be a significant contributor to the helpdesk team.

Job Brief:

Reporting to the VP of Network Services, the Fast Response / Level-2 Helpdesk Engineer is responsible for remote management support of multiple client networks of various sizes and levels of complexity. Since most of our clients rely on IT Solutions as their sole technology resource, this position requires handling a full range of tasks, including desktop, server, network, and mobile device support. The Fast Response Engineer must provide superior service with limited to no supervision consistently.


Preferred Experience:

  • 1+ years as a Network Engineer or Network Administrator
  • 2+ years as a level-1+ helpdesk engineer

Soft Skills:

  • Strong communication skills
  • Professionalism
  • Time management

Technical Qualifications:

Management and/or troubleshooting of the following technologies:

  • Windows Server 2008-16
  • Remote Desktop Services (Multi-Server Farm w/ Secure Gateway)
  • Active Directory and Group Policy
  • Microsoft Exchange 2010-16 and/or Office 365 Exchange Online
  • VMWare and/or Hyper-V
  • Remote Access VPNs