The Operations Manager is responsible for leading the JLL technician teams. There are two Operations Managers that are required to work weekly a 4 day 10 hour work day schedule from 7:30 am until 6:30 pm. To ensure week end coverage the Front Half (FH) Operations Manager’ weekly schedule is Sunday thru Wednesday and the Back Half (BH) Operations Manager weekly schedule is Wednesday-Saturday. For alignment of Front Half and Back Half technicians that work a CWW schedule the operations have Wednesday as their one day of the week to align work priorities and have face time for pass down of key issues and work. The Operation Managers will oversee a team of two direct report group leaders and 18 indirect technicians. The team is responsible for a broad array of mechanical, electrical, instrumentation, and process systems in a complex 24/7 manufacturing environment. Ensure that systems documentation, operating procedures and technical documents are maintained including the JLL Operations Playbook. The Operations Manager must be proficient in the application of structured problem solving principles, with demonstrated success in leading technical teams. A successful candidate must have a strong personal commitment to people and process safety. The Operations Manager must be proficient in the application of structured problem solving principles, with demonstrated success in leading Technical teams. A successful candidate must have a strong personal commitment to people and process safety and engineering thought process and background.
- Provides day to day management of the Operations Team: development and implementation of goals, employee development, and performance management of team members.
- Provides guidance and technical support for the team
- Facilitates the Daily operations 7:30 am TAC Ops Meeting
- Continuously identifies and implements work process improvements.
- Presentations to the client groups occur at a high frequency rate. Operations Manager owns ensuring any information presented to the client contains appropriate content, rigor and quality. The Operations Manager owns either making any presentations to customers or approving the content prior to the Group Leader making their presentations (examples: ITP/AAR report outs, Level 2 TF report outs, Safety related report outs,).
- Workload leveling, and performance management are the Manager’s responsibility. This includes ensuring that each direct report has a top 3 priorities list and a development plan.
- Vision/Goal Setting: Setting vision for the team is required
- Escalation: The Manager is the ultimate escalation point for any issues with system operation and maintenance
- Head Count Setting/Hiring: Manager owns for Group Leaders, & Technicians, and is a stakeholder for engineers.
- Manager must approve any operations outside of routine preventative maintenance of equipment that removes a system or equipment’s designed redundancy including all invasive first of a kind procedures.
- Develops and sustains site programs including Reliability, Maintenance Management, Optimizations, Process Safety, FMEA, Change Management, and capacity planning.
- Coordinates completion of JLL Operations playbook with annual audit, and planning systems improvements.
- Maintains Team familiarity with standards and specifications. Conduct technical reviews of process requirements, specifications, codes, and designs.
- Provides technical and engineering information to other JLL and customer functions on the site. Develops technical reports, papers, and presentations. Participates in and leads Taskforces.
- Coordinate with the client’s site staff for resources and implement programs.
- Oversees the development and documentation of safe and complete maintenance procedures, system operating procedures, sequence of operations, advanced troubleshooting, system optimization, and energy conservation programs.
- Manages the technical training programs for operating and maintenance technicians.
- The ability to work cooperatively with technicians, supervisors, engineers, and managers.
- Strong attention to details, demonstrated experience reviewing procedural documents for completeness and accuracy.
- Team building skills.
- Model Based Problem skills and root cause analysis, using data to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Ability to do complex problem solving, identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Computer skills including the ability to operate corporate email, spreadsheets, word processing, and engineering drawing databases at a highly proficient level.
- Willingness and ability to work extended hours when needed for business purposes, or to be called-in to work in the event of emergency or business needs.
- Personal attributes should include honesty, trustworthiness, respect for others, flexibility, and sound workplace ethics
- Bachelor’s Degree or higher in Engineering or Technology is required.
- Fifteen to twenty years’ experience in facilities, operations, and maintenance is required.
- Ten or more years’ experience working in an Industrial setting is required.
- Working knowledge of manufacturing plant utility systems is required ( i.e. steam boilers, cooling towers, air compressors, scrubbers, vacuum systems, RO & DI water, instrumentation and controls, HVAC systems, chillers, fire protection, and elevators.
- The Manager must have knowledge of people and organization development of technical teams, industry standards and best practices, and the ability to implement and sustain operating excellence at the program level.
The Operations Manager may spend extended hours working inside and outside in all weather conditions. The Operations Manager must have the ability to safely climb ladders, work at elevation from ladders, scaffolding, lifts, roofs or platforms, and the ability to work in confined spaces. While performing the essential functions of this job the employee is regularly required to stand, walk, use hands and fingers, handle, or feel, reach with hands or arms, stoop, kneel, crouch, or crawl.