Facilities Operations Manager

Less than 5 years experience  • 

Salary depends on experience
Posted on 05/24/18
Less than 5 years experience
Salary depends on experience
Posted on 05/24/18

Job Summary

The Facilities Operations Managerwill drive an exceptional employeeexperience through creatingcollaborative, high-tech, clean, safe, and well-maintained facilitiesglobally at Progress. Reporting directly to the Director, Facilities and Workplace Services, the primary responsibility of a Facilities Operations Manager will be the oversight of project and systems, daily facility operations, management of outside contractors, and providing functional leadership.Primary location in Waltham, MA.

Project and Systems Management

-          Have strong project management skills to successfully lead and implement various projects globally

-          Technically proficient to be able to serve as system administrator for all facilities software system we have in place

-          Create, track, and report the facility/maintenance budget, assuming responsibility for budgeted figures, and continually thinking strategically to reassess areas to reduce costs, increase efficiencies, or generate additional revenue

-          Develop and manage external contractor relationships, renegotiating external service contracts as required and project managing work initiatives

-          Assisting with special projects and undertaking other duties as needed

-          Ability and willingness to travel to various office locations to assist with special projects. Travel estimated at 10% of the time.

Daily Facility Operations & Maintenance

-          Oversee general facility operations, ensuring the facility is in the best working order and condition possible

-          Ensure that maintenance is performed and deficiencies are identified and corrected within a timely manner

-          Respond to all building system failures and diagnose their cause and supervise all activities required to restore proper operation

-          Respond to complaints or questions regarding the facility operations and takes appropriate action to resolve problems

-          Responsible for the recycling program in the US and campus event setups & takedowns.

-          Liaise with all other departments to ensure cross-function collaboration and delivery of the best employee experience possible.

-          Ensure compliance with laws, rules, regulations, contracts and leases pertinent to the facility operations

-          Serve as a backup to Production and Distribution (P&D) unit

-          Occasionally package and ship business and marketing related material using chosen courier managing software.

-          Flexible enough to assist with daily operations in Bedford or Waltham at any time.


-          Ensure strong cultural alignment with the overall organization and foster a sense of pride, ownership and team work within the Facilities Team

-          Challengeyourself and your colleaguesto utilize technology wherever appropriate to increase efficiency, improve operations, and decrease costs

-          Ability to take initiative and deliver excellent results with minimalsupervision

About You:

-          BS Degree and Facilities or Services management with 3 plus years relevant work experience & knowledge in Facility Management, (office) Services management or related discipline.

-          Excellent verbal and written communication, administrative and computer skills required.

-          Must be a highly motivated self-starter, being able to work independently, without daily supervision.

-          Must have excellent customer service skills, a proven team player and exhibit consistent positive attitude.

-          Must be well organized individual being able to self-manage and set priorities to meet deadlines and provide follow-up & feedback on all employee request and business issues.

-          Ability to work well under pressure and juggle multiple and changing deadlines in a fast-paced environment

-          Great attention to detail

-          Drive for continued growth and development to match new technologies

-          Have a progressive mind set with ability to recognize areas of improvement and recommend course of action to management


 Progress is proud to be an Equal Opportunity Employer!

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