Facilities Manager

WeWork   •  

Phoenix, AZ

Industry: Hospitality & Recreation


5 - 7 years

Posted 25 days ago

Job Description Summary

Responsible for overseeing a portfolio of commercial properties within the Phoenix & Las Vegas markets. Oversee the daily operations of each location in which they are responsible for, but not limited to: vendor relationship, preventative maintenance, and landlord relationships. Manage a team of FacilitIes Leads that provide support to the portfolio, in order to drive specific metrics: KPIs and SLAs, while providing top notch customer service. Adhere to the WeWork core values in and strive for excellence in order to achieve our mission.

Duties & Responsibilities:

  • Lead a growing team. Responsible for hiring, performance management, and professional growth of the team
  • Be the first point of escalation for large facility maintenance emergencies Work with service contractors & Facilities Leads to schedule as needed
  • Prioritize daily facility issues and effectively delegate responsibilities
  • Daily oversight of facilities OPEX budgets including payroll expense
  • Oversee maintenance-related procurement requests
  • Project-manage portfolio large-scale maintenance projects (including CAPEX when required)
  • Directly oversee portfolio facilities personnel in triple net lease buildings
  • Ensuring Fire & Life Safety & Code compliance
  • Negotiate and maintaining facilities service contracts including but not limited to:
  • MEP
  • Elevator
  • Pest Control
  • Waste Removal
  • Develop and oversee all Preventative Maintenance Programs
  • Act as the liaison between the Community Management team and the building's Property Management team for any escalated issues
  • Weekly review of the Zendesk data reports to:
  • Drive SLAs to 90%
  • Manage team performance
  • Planning resolutions for aging tickets
  • Identify and act on Facilities' categories with recurring SLAs below 75%
  • Participate in building opening Hand Over and Punch List completion
  • Approximately 30% travel
  • Ideally Phoenix or Las Vegas based

Experience and Requirements:

  • 5 plus years experience in Facilities Management, Property Management, Asset Management and overseeing the maintenance function
  • Experience managing a team and the ability to provide feedback through KPI goals and expectations
  • 2-year technical degree or 4-year college degree preferred
  • Basic knowledge of commercial MEP systems, specifically HVAC, plumbing, fire and life safety systems and electrical distribution networks
  • Excellent communication, organization and written skills