Expert Customer Care Information Systems Analyst

PG&E Corporation   •  

San Francisco, CA

Industry: Energy & Utilities


8 - 10 years

Posted 57 days ago

This job is no longer available.

Job Responsibilities

  • Maintains expertise with SharePoint, InfoPath Forms, MS Access Database, MS Power BI, MS Excel, and ProjectWise to develop/configure, administer and maintain CRESS systems and tools. Maintain solid partnerships and system and data expertise with vendor hosted SaaS solutions such as for BIG (work ticket management), FM Interact, and eComet.
  • Maintains knowledge of current and emerging trends with respect to best practices, techniques and approaches in data management platforms and systems development.
  • Evaluates and implements tools and systems to streamline, automate and continuously improve CRESS Program Management work flows, data and document management.
  • Maintain the CRESS IT Roadmap with a focus on risk mitigation, data integrity and consistent architecture.
  • Collaborates with PG&E IT, Enterprise Program Management and business stakeholders to configure, test, train end users, implement and maintain enterprise program and project management systems, which may include but not be limited to EPPM (Enterprise Portfolio Planning & Management), SPSI (SAP Project System Integration) and Unifier.
  • Performs system/data administration and maintenance on CRESS Program Management systems, tools and relational databases, including:
  • Enrolling users with appropriate access permissions and maintaining system security
  • Monitoring and optimizing system/database performance to enhance user experience
  • Planning for and ensuring database backup and recovery as needed
  • Maintaining archived data
  • Developing and maintaining relational databases
  • Running imports/exports of data to/from interfacing systems/tools
  • Providing data quality assurance and control
  • Trouble shooting and resolving system issues
  • Enables superior business performance by developing and enhancing business intelligence dashboards and metrics, and delivering both scheduled and ad hoc reports and queries.
  • Creates and delivers user training and provides ongoing technical support of CRESS Program Management systems, applications and tools. Includes development and management of user guides/manuals as needed.



  • Bachelors Degree in Computer Science or job-related discipline or equivalent experience
  • 8 years of Job-related experience


  • Masters Degree in Business Administration or job-related discipline or equivalent experience
  • 10 years of Job-related experience