Experience Store Strategy and Communications Manager

Samsung   •  

Plano, TX

Industry: Retail & Consumer Goods


11 - 15 years

Posted 39 days ago

For more than 40 years, the name Samsung has been at the forefront of innovation. Samsung's discoveries, inventions, and breakthrough products have helped shape the history of digital evolution. Today, Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Guided by a simple philosophy “Inspire the World, Create the Future” Samsung is committed to developing new technologies and innovative products that enhance the lives of its customers, employees, and the global community.

Samsung Electronics is the largest subsidiary of the Samsung Group, amounting to 70 percent of the group's revenue and reigning as the world's largest technology company with more than $200 billion in revenue. Globally the company has a presence in 80 countries and employs more than 270,000 people. Samsung is the world’s leading provider of mobile phones, smartphones, and tablet computers—fueled primarily by the popularity of the Samsung Galaxy line of devices—and produces a wide variety of products and components ranging from color and mono-laser printers and copiers, virtual desktop infrastructure, solid state drives, set-top boxes, TVs, LCD panels, lithium-ion batteries, semiconductors, chips, flash memory, and hard-drive devices.

Samsung Electronics USA is a $40 billion dollar business with a vast portfolio of superior quality mobile and electronics products. The business also plays a leadership role globally for creating the best new and next-generation products and platforms. Samsung’s vision is to reach and engage the consumer through revolutionary retail stores and experience centers.

BUSINESS UNIT: Our Samsung Electronics America Retail Operations Team is a growing and best in class organization within Samsung worldwide. We continue to challenge the existing retail models and processes to makes this team the home for talented, driven, and creative professionals, who want to be on the front lines of consumer electronics sales. Our team relishes the opportunity to push Samsung’s retail capabilities to be the new paradigm for consumer engagement. With our partnerships with the top consumer electronics retailers and its own experiential sites, Retail Operations is delivering a consumer experience to maximize both sales and consumer satisfaction.

If you are an individual who looks forward to finding opportunity in the challenges of building the best and most effective retail experience, then Samsung Electronics America’s Retail Operations Team has a fulfilling home and workfamily for you.

Role and Responsibilities

Specific responsibilities include:

  • Establish proactive storytelling communications systems and processes for the Samsung Experience Stores that support the business goals, and reach key internal and external audiences
  • Develop and deliver an integrated and strategic communications plan to help realize SES vision and business strategy.
  • Initiates programs that promote awareness of SES strategy, goals and achievements
  • Support SES leadership heads to develop and deliver weekly, monthly, quarterly annual strategy plans
  • Supportstrategic planning formulation and evaluation through:
    • Industry macro trends analysis
    • Competitive benchmarking for best in class recommendations
    • Identification and optimization to enhance customer experience journeys
    • Alignment of Brand and Corporate initiatives
    • Strategic performance management
  • Support development of recommendations on strategic value propositions and the tactical decisions, processes, organization and metrics that need to be put in place to enable the strategy
  • Develop strong partnership with other corporate divisions and retail functions to ensure holistic strategy and communication plans that aligns with company-wide standards

Background & Competencies Required:

  • Bachelor's Degree from an accredited university. MBA preferred
  • Minimum 10+ years of experience in a strategy, marketing, design, development, project management
  • Minimum 5 years of project management experience working in a lead capacity implementing projects in a field environment
  • Minimum 3-5 years Retail Experience
  • Ability to Travel up to 50% (Domestic and International)

We are looking for:

  • Strategic Agility: drive ideation and strategic initiatives; create competitive, breakthrough strategies and plans; provide accurate and timely analyses; and clearly articulate vision
  • Excellence in Dealing with Ambiguity: bring your experience building solutions and problem solving skills in a fast-paced shifting environment
  • Significant Retail Business Acumen: showcase your ability to operationalize and execute on plans within complex retail partnerships
  • Outstanding Communication Skills: strong communicator, both verbally and in written form to effectively convey messaging to senior business’s leadership and management.

Skills and Qualifications

Necessary Skills and Attributes

  • Ability to listen well, think strategically and creatively to solve problems, gain alignment and gain action through influence
  • Exceptional oral presentation skills with proven ability to adapt approach based on audience; comfort presenting to a diverse audience from C-level executives to retail sales associates
  • Excels in judgment for balancing competing priorities and advance what matters most to the organization.
  • Analytical problem-solving and strategic thinking skills; quantitative analysis skills with ability to develop and deliver a compelling story with data to support position.
  • The ability to work either independently or in a team environment to achieve personal and team project goals, including the completion of assignments within and exceeding established timeframes.

    Physical/Mental Demands

    Work is generally performed in an office environment. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity. The movement and transportation of equipment, most of the time is under 25 pounds. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers and project management deadlines. Machines, tools, equipment and work aids include PCs, printers, copiers, faxes, and other equipment commonly associated with an office work area. May require working additional hours beyond normal schedule. Role requires domestic and international travel 25%-30%. Consistently demonstrates a commitment to policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest and ethical responsibilities.

Samsung Electronics America provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability or any other characteristic protected by law.