Executive Program Director, Adult & Family Residential Services

Confidential Company  •  New York, NY

11 - 15 years experience  •  Non-Profit

$100K - $180K
Posted on 07/22/17 by Iris Groen
New York, NY
11 - 15 years experience
$100K - $180K
Posted on 07/22/17 by Iris Groen


The Jewish Board of Family and Children's Services ("The Jewish Board") began over a century ago as a network of volunteers, bringing food and clothing to poor and immigrant Jewish families. Today, The Jewish Board is one of the nation’s largest and most comprehensive mental health and social service agencies, providing support and care for individuals and families at every stage of life and of all faiths, races and cultures.

The Jewish Board promotes recovery, resilience and self-sufficiency to over 40,000 New Yorkers annually at over 75locations throughout the five boroughs and at a 125 acre campus in Westchester. Our mission to provide health and human services to all New Yorkers is built upon the professionalism and compassion of over 3,000 employees, including professional social workers, family therapists, licensed psychologists, and psychiatrists, and a corps of 1,000 dedicated volunteers. Together, we build hope for all New Yorkers.


Reporting to the Chief Program Officer the title has overall clinical and administrative responsibility for the adult and family residential services of the agency, including facilities in Brooklyn, the Bronx, Manhattan, and Queens.  Provides leadership to staff in the day-to-day operation of these programs, as well as accountability to ensure both financial and service goals are achieved or exceeded. Provides the vision and execution to ensure that the agency’s residential services respond to the changing needs of clients, families and funders. 


  • Direct supervision of Senior Directors, Program Directors, DV, and Director, Data Analysis. Provides leadership and direction to staff and develops talent.
  • Provides vision and execution to develop residential services that meet the emerging 24/7 needs of adults and families in a shifting healthcare and social service environment, recognizing the important considerations of race, class, culture, religion and sexual orientation in service design and service delivery. 
  • Ability to understand and develop fiscal and clinical service models for supportive housing, DV shelters, and other residential services that respond to the current and  emerging needs of clients and payers such as service contracts, pay-for-performance, case rates and specialized group plans like HARPs.
  • Ability to develop new housing opportunities, including accessing funding and working with real estate developers and management companies.
  • Accountable for the overall quality of care for relevant agency programs, ensuring high clinical standards are met (as evidenced by independent program reviews, positive client outcomes and low numbers of adverse events)
  • Strong steward of agency resources as evidenced by programs meeting productivity and utilization goals and delivering financial results in line with budget.
  • Develops annual budgets and performance improvement goals/timelines
  • Ensures service delivery and program operations are compliant with appropriate regulatory requirements and standards


  • Collaborates with Facilities Management and Real Estate Departments to ensure responsible management of leased and owned properties and apartments.
  • For the areas of service responsibility, functions as a principal representative of the agency to the community, government, coalitions, trade associations and funders in conjunction with other senior leadership of the agency.
  • Ability to maintain the integrity of the agency’s reputation with the public, regulatory authorities, and business clients.
  • Other duties as assigned by the CPO


  • Master’s degree in a relevant field required


  • Minimum of 10years in a senior leadership position in a mental health, social service, housing or similar organization.
  • Significant experience in program development with proven budgetary and fiscal responsibility.
  • Background which includes established relationships in the field of mental health, domestic violence and/or housing.  Should be seen as a leader within the field.
  • Strong communication skills
  • The ability to work effectively with all levels of staff and management.
  • Proven analytical skills


  • Able to analyze complex situations, develop conclusions and execute strategic interventions at the highest possible level.
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