Executive IT Support Specialist

8 - 10 years experience  • 

Salary depends on experience
Posted on 03/27/18
Dallas, TX
8 - 10 years experience
Salary depends on experience
Posted on 03/27/18

Job Description & Requirements

The Executive IT Support Specialist is primarily responsible for providing white glove support to C-level staff and other company executives. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support.

Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.

Key Responsibilities to include but are not limited to:

  • Deliver world-class white glove IT support to onsite and remote executives
  • Independently resolve complex, break/fix issues in person or via telephone
  • Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
  • Setup and monitor high-priority executive meetings utilizing collaboration and AV services
  • Provide technical support to Office Services as needed
  • Provide recommendations regarding new technologies to better support all executives, and users
  • Perform regular walkthroughs to provide proactive support to high visible individuals
  • Acts as a resource for IT projects and initiatives in other functional areas as needed
  • Receive and respond to incoming support requests in a timely manner including off hours
  • Follow set procedures for logging, reporting, and statistically monitoring desktop operations
  • Set reasonable expectations that can be counted on
  • Present the facts transparently to promote collaborative solutions

Job Requirements:

  • Bachelor’s degree or equivalent experience (i.e. 7+ years’ experience in an IT technical role)
  • 5+ years’ direct experience supporting C-Suite executives and other VIP staff
  • 7+ years’ experience in desktop hardware, operating systems, smartphones, and printers.
  • 7+ years’ experience in Microsoft 0365 products (Windows, Office, Outlook, Skype, etc.)
  • 7+ years’ experience in business communication platforms such as messaging, video conferencing, telephony etc
  • Hands-on troubleshootingexperience with the ability to perform under intense scrutiny
  • Working technical knowledge of current protocols, operating systems, and standards
  • Strong written and oral communication skills with a focus on executive level support
  • Analytical and problem-solving abilities, with keen attention to detail
  • Self-motivated and directed, with the ability to effectively prioritize and execute
  • Experience working in a team-oriented, collaborative environment
  • Strong customer-service orientation with a focus on customer satisfaction
  • Highest degree of professionalism and integrity
  • Flexibility to be on call during off hours and weekends
  • Ability to research and test new technologies and solutions
  • Time management and organizational skills

Requisition ID 2018-6612

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