Executive Director - Senior Product Lead, API Platform & Developer Ecosystem in Wilmington, DE

J.P. Morgan Chase & Co   •  

Wilmington, DE 19801

Industry: Finance & Insurance

  •  

15+ years

Posted 56 days ago

Executive Director - Senior Product Lead, Consumer Data Sharing & API Banking


CCB Digital Platforms


Location: New York, NY, Wilmington, DE or San Francisco / Mountain View, CA


Job Description


Our mission is to help customers make the most of their money so they can make the most of their lives. We want to make our products work better together and move faster to get products to market quicker. Our API strategy is key to delivering our mission. We are seeking a highly motivated senior product lead to play a leadership role in defining and implementing the strategy for our API platform and the developer ecosystem. The successful candidate will be passionate about delivering great customer and developer experiences through the use of APIs, have a strong understanding of technology, software development, and the API lifecycle management, and be able to manage a strong risk and controls environment. This position will provide a unique opportunity to work with the developer and third party community as well as across functions internally (i.e. payments, account opening, servicing) to build and deliver products for millions of Chase consumers, small businesses and strategic partners. The role will lead a monumental shift in digital banking and establish the API platform as an innovative and efficient way to deliver new products and services.


Primary Responsibilities


  • Develop and drive the strategy, roadmap and implementation for the API program and developer ecosystem ("developer portal")
  • Define and drive the strategic APIs for the organization; collaborate across the teams of product and technology owners to deliver the APIs to market
  • Be accountable for the product governance of APIs; look holistically to ensure reuse and develop the right API packages to drive efficient production and consumption
  • Be responsible for the developer ecosystem strategy and developer relations program
  • Provide developers with resources, testing tools, content assets and technical support for driving engagement of use of the API products
  • Develop a first class developer relations program based on the needs and interests of the community; drive loyalty, engagement and a differentiating experience
  • Collaborate with a team of cross-functional partners (i.e. Risk, Controls, Compliance, Legal) to ensure a strong risk and controls environment; strengthen the controls through the management of risk and control self-assessments and remediation plans
  • Use data, experiments and feedback to drive improvements to the API and developer ecosystem strategy
  • Develop the metrics and key performance indicators to drive the program towards to deliver customer and business value; Be responsible for reporting and delivering on metrics
  • Manage production and operations support that require detailed product knowledge to help diagnose issues
  • Deliver communications to executives and leadership team on the strategy and progress
  • Lead a team of product owners; foster an environment of great team culture promoting openness, team safety and authenticity



Qualifications


  • 15 years experience in digital product management, technology and / or Agile software development; financial services experience preferred
  • Proven success in collaborating and driving decisions with multiple stakeholders, including team members across product, technology and design as well as business development
  • Strong industry knowledge of APIs and lifecycle management, open platforms ("banking as a service") third party developers and the developer community
  • Experience managing implementations with third parties, partners and suppliers ("vendors") is required; experience with API platforms and tools (i.e. API gateways) is preferred
  • Strong understanding of product and software development and the ability to work Agile and Scrum
  • Proven track record of managing risk and controls
  • An ability to think strategically while also comfortable with being "hands-on"
  • Minimum BA/BS degree required; computer science and or software engineering background preferred

Valid Through: 2019-11-12