Less than 5 years experience • Patient Care
Overview of Position:
The Executive Director directs day-to-day operations appropriate for a first-class senior living Community that ensures the health, the safety, and satisfaction of all residents.
The position requires strong business acumen based on their experience in overseeing a for-profit business environment. The position includes overall fiscal and operational management of the Community in accordance with the policies, procedures and an approved annual plan, which is in compliance with all state, local, and federal rules, regulations, and laws applicable to the operation and/or licensure of the Community.
Essential Duties and Responsibilities - General management responsibilities include, but are not limited to overseeing and accepting the final accountability for the following either directly or through designated staff:
- Fiscal management
- Personnel management
- Resident Care, Services, and Amenities
- Occupancy Development
- Public and Resident Relations
- Plant and Community Maintenance Management
- Regulatory Compliance
- Preparation, implementation and periodic review of an annual business plan for the Community
- Ensure implementation of Mosaic Management Community policies and procedures to meet state regulatory guidelines, achieve fiscal budgets while maintaining/improving resident satisfaction and associateretention. Work with Regional Director of Operations to conduct internal quality assurance performance improvement departmental audits
- Develop and maintain systems that will effectively monitor the operation of the Community, including, but not limited to QAPI program, occupancy rate, income and expense, associate training, development and incentive programs, and supply/capital asset inventories
- Preparation of financial, occupancy development or operating reports and analyses as required and as may be requested from time-to-time
- A Clear understanding of sales process and ability to close on a resident move-in as well as being the public relations representative in the local senior services community and the general public.
- Conduct daily walk thru of the Community to ensure all company standards are met for safety, cleanliness, associate communications, resident relations, and that the culture of a Mosaic Management Method (M3) Community is met
- Ensure that all community associates report to work in a safe manner and that potentially hazardous conditions are managed. Compliance with Safety Committee Standards is required
- Work cooperatively in concert with department management, staff and line associates and the community’s affiliates to accomplish recognized goals and objectives
- Conduct monthly resident Town Hall meetings in order to gain feedback; assure all concerns are addressed and develop action plans for resolution if possible; keeping and submitting meeting minutes
- Conduct yourself and the Community business at all times so as not to detract from, or to reflect adversely on the reputation of the Community or Mosaic Management
- Participate in the Dining Room Ambassador Program minimum two times per week
- Treat as confidential any information about the customers and personnel of the Community or their business, products, techniques, methods, systems, price books, advertising, plans, and policies. Associates will not, during their employment, or at any time thereafter, disclose such information, in whole or in part, to any person, firm, or corporation for any reason or purpose whatsoever as stated in the signed confidentiality agreement
- Perform other duties as assigned or needed
Supervisory Responsibilities - This position will directly supervise approximately 5-10 department managers in the following departments: Business/Office, Sales and Marketing, Health Services, Dining Services, Activities, Housekeeping, Maintenance and indirectly supervise all associates in the Community.
- Support, supervise and lead all staff for occupancy development with a goal of reaching and maintaining 100% resident occupancy
- Support, supervise and lead all department managers in recruiting, hiring, training and retaining appropriate staffing levels to support the needs of the Community
- Exercise professional judgment and carefully adhere to all written standards, personnel administration policies and procedures; Accurately and completely document all matters related to personnel administration for every associate of the Community
- Prepare and conduct monthly staff meetings; track that all staff utilize the required on-line training tools; Keep records
- Participate with Community managers in conducting the new hire orientations
- Spearhead the monthly Quality Assurance Performance Improvement (QAPI) process.
Competencies and Must Haves - To perform the job successfully, an individual should demonstrate the following competencies:
- Business acumen allowing for strategically and tactically operating a quality-experience senior living community in a manner consistent with best practices in a for-profit business environment
- A continuous and consistent interest in, knowledge about and competency to meet the needs of the elderly
- An interest in, willingness to learn and ability to take initiative in developing skills in caring for the elderly consistent with the philosophy and policies of Mosaic Management.
- Loyalty to this Community and Mosaic Management
- Leadership qualities and supervisory skills consistent with culture of Mosaic Management and their specific community
- The ability to be a positive and cooperative team player with peers and subordinates
- The ability to appropriately delegate and oversee responsibility, with necessary authority, without relinquishing his/her overall responsibility and accountability for the delegated task
- The ability to identify problems in a timely manner, develop effective resolutions to those problems and ensure implementation of the proposed resolution, confirm results and revise as necessary
- A neat, professional, courteous manner and appearance
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- A minimum of two (2) years prior experience in a senior management position in operating a Senior Living Community or related business
- High school diploma or equivalent and some higher education or Bachelor’s Degree in Health related field with specific training and/or certification in elder care, health administration, and management activities
- Ability to obtain State-specific Administrator Training Certification
- Must be able to speak English proficiently
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or associates of the Community
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply concepts of basic algebra and geometry
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations
Proficiency with Excel, Word, Microsoft Outlook, service plan software, online associate training programs, payroll systems, computerized medication administration and documentation
Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee may be required to regularly talk, hear and see. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust and focus.
- Occasionally the employee may be required to lift up to 25 lbs., Reach, below or above shoulder height, Push and/or Pull, Twist, Bend, Sit, Stand, and Walk.
- There are times when this position may be required to assist a resident with activities of daily living
Work Environment - The work environment characteristics described here are representative of those an associate may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Floor surface varies from hard tiled floors or concrete to carpets.
- High pace that is typical for an assisted living Community
- The noise level in the work environment is usually moderate
Other Occupational Exposures
- Bloodborne pathogens require the physical abilities necessary to clean a blood spill or any other spill that may occur in this type of environment
Other Considerations and Requirements
- State Criminal Background Check
- Pre-employment/post-accident drug screening
- Tuberculosis (TB) certificates if required by State
Job Type: Full-time
- Nipomo, CA
- Senior Living Management: 3 years