Executive Director National Marketing

MGM Resorts International   •  

Las Vegas, NV

11 - 15 years

Posted 188 days ago

This job is no longer available.

Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

It is the primary responsibility of the Executive Director of National Marketing to effectively market, evaluate, recruit, establish and maintain a professional relationship with high-end casino guests and Casino Marketing Executives alike. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

  • Sets strategic direction and drives results for National Marketing and Casino Marketing VIP Services
  • Participates in developing marketing strategies to increase volume and market share; investigates potential opportunities for incremental revenue whenever possible
  • Maintains a work environment that promotes teamwork, performance feedback, recognition, leadership development, mutual respect and employee engagement.
  • Provide leadership and oversight to Customer Development Executives through regular recognition, coaching and feedback in order to enhance their performance. 
  • Review and analyze data for trends and opportunities to maximize profitability, reduce costs, increase operational efficiencies and enhance the guest experience
  • Responds to guest correspondence and/or guest concerns in a professional and timely manner, achieving positive guest/problem resolution
  • Pro-active management style that looks beyond problems and current practices to develop solutions to maximize the effectiveness of the department
  • Plan and organize marketing trips to promote the property with upcoming casino events, concerts and boxing events
  • Develop and maintain policies and procedures that increase efficiency and promote quality and quantity standards to ensure maximum resort experience to all guests
  • Assists the Senior Vice President of National Marketing in all daily duties
  • Overcomes obstacles, resolves problems and removes road blocks in order to enhance the employee and guest experience
  • Make decisions regarding credit, comping, and airfare for entire department/cross property
  • Prepares monthly/annual departmental budget/forecast and provides supporting documentation for senior management’s review, when necessary
  • Perform other job related duties as requested

Minimum requirements:

  • At least (12) twelve years of education and experience combined, of which at least (3) years of experience must be in the casino industry
  • Must have or be able to obtain Gaming Registration
  • Must have a professional appearance and demeanor
  • Excellent customer service skills
  • Interpersonal skills to effectively communicate with all business contacts
  • Ability to effectively communicate in English, in both oral and written forms
  • Excellent organizational, analytical, and project management skills, with particular attention to quality and detail

Preferred:

  • Previous experience working in a similar resort setting

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