Description: As a member of the National Pharmacy leadership team, provides strategic leadership to develop, implement and maintain a comprehensive Medication Quality and Patient Safety program across all regions. Provides counsel, guidance and documented reference recommendations to the Vice-President, National Pharmacy Programs and Services, regarding all significant medication quality, patient safety, regulatory/accrediting issues which pose program or organizational risk and/or have the potential to impact the effective and efficient pharmacy performance in any and all regions.
- Provides leadership & oversight for the identification, development, implementation, & application of medication quality performance standards & patient safety assessment methodologies across all operational environments of Pharmacy nationally, including medication practices/processes,clinical care delivery, and medication technology.
- Initiates, facilitates, leads, & participates in specific National & Regional initiatives to improve & optimize member medication safety, quality, pharmacy information system safety and related technology, & healthcare outcomes .
- Develops & implements strategies & processes to comply with federal and state accreditation, licensing, & regulatory standards related to quality management & performance improvement of pharmacy practice at all sites across the Program and Regions, including, but not limited to, NCQA, TJC, CMS, State Board of Pharmacies, etc.
- Identifies & promotes the rapid adoption & assimilation of best practices & innovations in quality, care delivery, technology, & operational systems which improve pharmacy medication quality, patient safety, & healthcare outcomes. In collaboration with the National Pharmacy leadership team & other appropriate team-s sponsors, tests, & evaluates new systems & process innovation, & facilitates the rapid adoption of successful innovations across all regions.
- Coordinates quality & safety data collection, tracking & reporting on a national level. Ensures format & content of reports meet Program wide, Regional, and Quality leadership needs.
Oversees the analysis of high level trends of preventable adverse medication events at the regional and national level to identify actions, policies or process changes focused on improvement of member quality and safety. Provides reports at appropriate national committees.
- Manages the development, administration, & evaluation of focused National Pharmacy assessments that review the quality of patient care & medication systems across all Pharmacy care delivery environments.
- Minimum seven (7) years of escalating management experience in a multi-site pharmacy operations within a health plan or multiple-facility or integrated delivery system including the utilization of quality and performance assessment/management systems and processes.
- Degree in Pharmacy required.
License, Certification, Registration
- Demonstrated ability to utilize effective quality management, communication, presentation, financial management, and analytical and problem-solving skills required. Demonstrated track record of self-initiative, strategic thinking, and successful planning and innovation. Ability to demonstrate and utilize knowledge of current medication safety, quality and medication safety regulatory standards that impact medication management on a national level,.
- Ability to demonstrate and utilize/apply knowledge of Outpatient, Inpatient and Clinical Pharmacy operations, design, systems, technology, and personnel management; quality assurance, quality improvement / management processes and systems, patient care evaluation, data analysis and presentation, utilization review, risk management, accreditation and licensing processes, survey research methodologies; Pharmacy and related Medical, Nursing and other health care laws, regulations, and standards.
- Pharm.D. preferred.
- Master's degree in Pharmacy, Health Services, Business Administration, Public Health or related field such as management preferred.
- Pharmacy Residency preferred.
- Demonstrated ability to collaborate, communicate and work effectively with senior leadership and a broad cross section of management/leadership from a broad range of functional areas.
- Demonstrated interpersonal and facilitation skills with the ability to influence and motivate interdisciplinary teams and individuals who are not direct reports.
- Excellent leadership and management skills; establishing direction, resource alignment, leading and developing teams, serve as a coach and mentor to staff.
- Significant knowledge of all pertinent regulatory requirements and accreditation standards that impact pharmacy quality and medication safety.
- Demonstrated expertise in organizational development, project management and strategic planning.
- Superior oral and written communications skills with the ability to develop relationships across all levels in the organization.
- Demonstrated high ethics and integrity.
- Demonstrated ability to leverage internal and external resources.
- Travel within Kaiser Permanente regions required on a periodic basis.
Job Number: 629780