Executive Director / Director Of Operations / General Manager
Atria Senior Living is a leading operator of independent living, assisted living, supportive living, and memory care communities in 190 locations in 27 states and seven Canadian provinces. We are the residence of choice for more than 21,000 seniors, and the workplace of choice for more than 14,600 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them continue making a difference in our world.
Atria is an equal opportunity employer. Atria provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other classification protected by applicable law. Atria also does not condone or tolerate an atmosphere of intimidation or harassment based on these protected classifications. We require the cooperation of all employees in maintaining a discrimination-free and harassment-free work environment.
The Executive Director is responsible for leading the day-to-day operations of the community, including full P&L responsibility and serving as the community sales leader. The Executive Director plans, implements, and evaluates all aspects of operations. He/she recruits and trains team members, has a direct supervisory responsibility for team members in order to create and maintain a highly functioning team environment, maintains high customer satisfaction, and ensures a quality-oriented workforce. The Executive Director complies with all local, state, and federal regulations, and focuses on creating a safe working and living environment.
- Lead the development and implementation of all sales and operations strategies and tactics for the community consistent with Atria’s objectives. Regularly communicate performance with the Regional Vice President.
- Actively partner with Community Sales Director to assess competitive threats, sales plan, and engage in business to business sales calls.
- Understand the community’s care regulations and support the resident care program by regularly meeting with the Resident Services Director to discuss and address concerns of the department.
- Develop and implement successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services, and review and redirect activity, if necessary.
- Ensure adherence to the Resident’s Bill of Rights.
- Interview, hire, orient, train, supervise and evaluate staff.
- Constantly assess resident needs in staffing levels.
- Operate the community in accordance with Atria policies and federal, state and local regulations.
- Assist in the development of operational budgets and capital requirements, including forecasting and approving all expenses.
- Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources.
- Remain active in local community activities. Establish networks and resources for resident referrals.
- Perform regular reviews of and makes recommendations on all aspects of building construction and preventative maintenance.
- Able to work in various positions at community and willing and able to fill in as needed.
- Build a high performing team and keep morale high.
- Meet financial management requirements for the community.
- Maintain safe working and living environment.
- Actively participate in “in-house” sales activities including prospective resident tours and special events.
- May drive Company vehicle from community to social and other various destinations (only if required by community).
- May perform other duties as needed and/or assigned.
- A Bachelor’s degree in business administration, healthcare administration, or related subject is required.
- Successful history of building sales and meeting financial goals.
- Three (3) to five (5) years of experience in operations management with demonstrated success in meeting financial and sales goals.
- Demonstrated success in operating or maintaining a quality, customer service workforce.
- Experience in recruiting and training others.
- Understanding of facilities management.
- Solid performance management skills, including the ability to communicate performance expectations, document performance conversations, coach and document performance issues and complete performance management expectations as guided by the Company.
- Basic knowledge of computer systems, particularly Microsoft Excel and Word.
- The ability to become licensed as an administrator for assisted living within a prescribed timeframe in states requiring such a license.
- Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
- Must possess valid driver’s license.
- Must satisfactorily meet and be in compliance with Atria Motor Vehicle Policy standards.