The EUS L3 Engineer has responsibility for operational, troubleshooting and engineeringsupport of SCCM deployments, MDT, Application Testing and Troubleshooting, Image Creation and have an understanding of the software packaging process.
Bachelordegree or higher in CS, CIS, MIS, or equivalent
2years minimum IT experience
Required to have at least 1year minimum experience with Image Creation
Strongly desired having experiencesupporting a large VMware environment
Knowledge of ITIL processes and experience adhering to them in a production environment
Strongly desired to have experience in MStechnologies, SCCM, Desktop Engineering and Management, Desktop virtualization, VDI, Application virtualization, and packaging
Strongly desired to have working knowledge of SCCM 2012
Supportexperience in a Municipality a plus.
Must be a self-starter
Professional attitude, appearance and communication skills required
Ability to be part of a team and follow instructions accurately and effectively
Understanding of creation and troubleshooting GPOs
Application Testing and Troubleshooting
Image Creation, Software Deployments, and understanding of software packaging
Adherence to change and incident management processes.
Work the incident queue to resolve L2 tickets.
Follow process for changes made in the environment, following documented procedures
Be an escalation point for the Desktop management and End User Services teams. Work closely with them to develop solutions