EUS L3 Engineer

Less than 5 years experience  •  Internet Services

Salary depends on experience
Posted on 03/22/18 by Archit Sharma
Santa Clara, CA
Less than 5 years experience
Internet Services
Salary depends on experience
Posted on 03/22/18 Archit Sharma

Summary:

  • The EUS L3 Engineer has responsibility for operational, troubleshooting and engineeringsupport of SCCM deployments, MDT, Application Testing and Troubleshooting, Image Creation and have an understanding of the software packaging process.

Qualifications:

  • Bachelordegree or higher in CS, CIS, MIS, or equivalent
  • 2years minimum IT experience
  • Required to have at least 1year minimum experience with Image Creation
  • Strongly desired having experiencesupporting a large VMware environment
  • Knowledge of ITIL processes and experience adhering to them in a production environment
  • Strongly desired to have experience in MStechnologies, SCCM, Desktop Engineering and Management, Desktop virtualization, VDI, Application virtualization, and packaging
  • Strongly desired to have working knowledge of SCCM 2012
  • Supportexperience in a Municipality a plus.

Skills:

  • Must be a self-starter
  • Professional attitude, appearance and communication skills required
  • Ability to be part of a team and follow instructions accurately and effectively

Responsibilities:

  • OS Imaging
  • Understanding of creation and troubleshooting GPOs
  • Application Testing and Troubleshooting
  • Image Creation, Software Deployments, and understanding of software packaging
  • Adherence to change and incident management processes.
  • Work the incident queue to resolve L2 tickets.
  • Follow process for changes made in the environment, following documented procedures
  • Be an escalation point for the Desktop management and End User Services teams. Work closely with them to develop solutions

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