EUS L3 Engineer

Mindlance   •  

Santa Clara, CA

Industry: Internet Services


Less than 5 years

Posted 268 days ago

  by    Archit Sharma

This job is no longer available.


  • The EUS L3 Engineer has responsibility for operational, troubleshooting and engineeringsupport of SCCM deployments, MDT, Application Testing and Troubleshooting, Image Creation and have an understanding of the software packaging process.


  • Bachelordegree or higher in CS, CIS, MIS, or equivalent
  • 2years minimum IT experience
  • Required to have at least 1year minimum experience with Image Creation
  • Strongly desired having experiencesupporting a large VMware environment
  • Knowledge of ITIL processes and experience adhering to them in a production environment
  • Strongly desired to have experience in MStechnologies, SCCM, Desktop Engineering and Management, Desktop virtualization, VDI, Application virtualization, and packaging
  • Strongly desired to have working knowledge of SCCM 2012
  • Supportexperience in a Municipality a plus.


  • Must be a self-starter
  • Professional attitude, appearance and communication skills required
  • Ability to be part of a team and follow instructions accurately and effectively


  • OS Imaging
  • Understanding of creation and troubleshooting GPOs
  • Application Testing and Troubleshooting
  • Image Creation, Software Deployments, and understanding of software packaging
  • Adherence to change and incident management processes.
  • Work the incident queue to resolve L2 tickets.
  • Follow process for changes made in the environment, following documented procedures
  • Be an escalation point for the Desktop management and End User Services teams. Work closely with them to develop solutions